Total CFPB complaints
8
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 8 complaints
Capital Collections, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Capital Collections, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
5 complaints
- Communication tactics
Communication tactics
2 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
B
Grade B · 75.7/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Capital Collections, LLC?
Capital Collections, LLC has accumulated 8 total CFPB complaints across 2 states, with 4 filed in the most recent 12 months against 4 historical complaints before that window. The trailing-12-month volume represents 50.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 88% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by California with 7 and Kentucky with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 75.7/100 places Capital Collections, LLC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
4
50.0% of total history
Rising ↑
States active
2
Distinct state filings
Timely response rate
88%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
75.7/100 composite
Response-quality profile
How Capital Collections, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 87.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Capital Collections, LLC compare to its peers?
Capital Collections, L… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-05 2026-02
Top Consumer Issues
Attempts to collect debt not owed5 (%)
Communication tactics2 (%)
Written notification about debt1 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 1 |
| Communication tactics | Called after sent written cease of comm | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
Where do complaints against Capital Collections, LLC come from?
The states where consumers have filed the most CFPB complaints against Capital Collections, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Capital Collections, LLC
Across 2 states with at least one filing
- California
California
7 complaints
- Kentucky 1
Kentucky
1 complaints
Frequently Asked Questions
What is the most common complaint against Capital Collections, LLC? ▼
The most common issue consumers report about Capital Collections, LLC is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 8 complaints filed with the CFPB.
Are complaints against Capital Collections, LLC increasing or decreasing? ▼
Complaints against Capital Collections, LLC are rising. The company received 4 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Capital Collections, LLC's reputation grade? ▼
Capital Collections, LLC has a reputation grade of B (score: 75.7/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Capital Collections, LLC respond to consumer complaints? ▼
Capital Collections, LLC has a 88% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Capital Collections, LLC operate? ▼
Capital Collections, LLC has received CFPB complaints from consumers in 2 states, with the most complaints from California (7 complaints).
What can I do if Capital Collections, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Capital Collections, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |