Total CFPB complaints
405
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 405 complaints
California Business Bureau, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 22 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about California Business Bureau, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
116 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
54 complaints
- False statements or representation
False statements or representation
47 complaints
- Written notification about debt 43
Written notification about debt
43 complaints
- Disclosure verification of debt 37
Disclosure verification of debt
37 complaints
- Took or threatened to take negative or legal action 21
Took or threatened to take negative or legal action
21 complaints
F
Grade F · 51.4/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about California Business Bureau, Inc.?
California Business Bureau, Inc. has accumulated 405 total CFPB complaints across 22 states, with 13 filed in the most recent 12 months against 392 historical complaints before that window. The trailing-12-month volume represents 3.2% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 87% timely-response rate against a 26% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 22 states, led by California with 356 and Texas with 11, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.4/100 places California Business Bureau, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
13
3.2% of total history
Falling ↓
States active
22
Distinct state filings
Timely response rate
87%
Within CFPB SLA window
Consumer disputes
26%
After company response
Reputation grade
F
51.4/100 composite
Response-quality profile
How California Business Bureau, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 87.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 51.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 39.3%
Share of US states + territories with at least one filed complaint against this collector.
How does California Business Bureau, Inc. compare to its peers?
California Business Bu… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-08 2025-12
Top Consumer Issues
Attempts to collect debt not owed116 (%)
False statements or representation47 (%)
Written notification about debt43 (%)
Cont'd attempts collect debt not owed54 (%)
Took or threatened to take negative or legal action21 (%)
Disclosure verification of debt37 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 71 |
| False statements or representation | Attempted to collect wrong amount | 47 |
| Written notification about debt | Didn't receive enough information to verify debt | 43 |
| Cont'd attempts collect debt not owed | Debt is not mine | 34 |
| Attempts to collect debt not owed | Debt was paid | 23 |
| Attempts to collect debt not owed | Debt was result of identity theft | 22 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 21 |
| Cont'd attempts collect debt not owed | Debt was paid | 20 |
| Disclosure verification of debt | Not given enough info to verify debt | 19 |
| Disclosure verification of debt | Right to dispute notice not received | 18 |
Where do complaints against California Business Bureau, Inc. come from?
The states where consumers have filed the most CFPB complaints against California Business Bureau, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against California Business Bureau, Inc.
Across 22 states with at least one filing
- California
California
356 complaints
- Texas 11
Texas
11 complaints
- Nevada 7
Nevada
7 complaints
- Tennessee 5
Tennessee
5 complaints
- Hawaii 3
Hawaii
3 complaints
- Georgia 2
Georgia
2 complaints
- Oregon 2
Oregon
2 complaints
- New York 2
New York
2 complaints
Frequently Asked Questions
What is the most common complaint against California Business Bureau, Inc.? ▼
The most common issue consumers report about California Business Bureau, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 405 complaints filed with the CFPB.
Are complaints against California Business Bureau, Inc. increasing or decreasing? ▼
Complaints against California Business Bureau, Inc. are falling. The company received 13 complaints in the last 12 months, showing improvement over prior periods.
What is California Business Bureau, Inc.'s reputation grade? ▼
California Business Bureau, Inc. has a reputation grade of F (score: 51.4/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does California Business Bureau, Inc. respond to consumer complaints? ▼
California Business Bureau, Inc. has a 87% timely response rate to CFPB complaints. Consumers disputed the company's response in 26% of cases.
In how many states does California Business Bureau, Inc. operate? ▼
California Business Bureau, Inc. has received CFPB complaints from consumers in 22 states, with the most complaints from California (356 complaints).
What can I do if California Business Bureau, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If California Business Bureau, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |