Total CFPB complaints
52
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 52 complaints
Bureau of Accounts Control — Debt Collector Complaint Profile
CFPB complaint profile across 8 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Bureau of Accounts Control
- Attempts to collect debt not owed
Attempts to collect debt not owed
17 complaints
- Written notification about debt
Written notification about debt
12 complaints
- Cont'd attempts collect debt not owed 6
Cont'd attempts collect debt not owed
6 complaints
- False statements or representation 5
False statements or representation
5 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
- Took or threatened to take negative or legal action 3
Took or threatened to take negative or legal action
3 complaints
F
Grade F · 35.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Bureau of Accounts Control?
Bureau of Accounts Control has accumulated 52 total CFPB complaints across 8 states, with 6 filed in the most recent 12 months against 46 historical complaints before that window. The trailing-12-month volume represents 11.5% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 6% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 8 states, led by New Jersey with 33 and New York with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 35.5/100 places Bureau of Accounts Control in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
6
11.5% of total history
Falling ↓
States active
8
Distinct state filings
Timely response rate
6%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
F
35.5/100 composite
Response-quality profile
How Bureau of Accounts Control performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 5.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 14.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Bureau of Accounts Control compare to its peers?
Bureau of Accounts Con… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-12 2025-12
Top Consumer Issues
Attempts to collect debt not owed17 (%)
Written notification about debt12 (%)
False statements or representation5 (%)
Disclosure verification of debt5 (%)
Cont'd attempts collect debt not owed6 (%)
Took or threatened to take negative or legal action3 (%)
Communication tactics2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 11 |
| Written notification about debt | Didn't receive enough information to verify debt | 8 |
| Attempts to collect debt not owed | Debt was paid | 6 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Disclosure verification of debt | Not given enough info to verify debt | 5 |
| Written notification about debt | Didn't receive notice of right to dispute | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 3 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
Where do complaints against Bureau of Accounts Control come from?
The states where consumers have filed the most CFPB complaints against Bureau of Accounts Control. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Bureau of Accounts Control
Across 8 states with at least one filing
- New Jersey
New Jersey
33 complaints
- New York 7
New York
7 complaints
- Pennsylvania 4
Pennsylvania
4 complaints
- Florida 3
Florida
3 complaints
- North Carolina 2
North Carolina
2 complaints
- Texas 1
Texas
1 complaints
- South Carolina 1
South Carolina
1 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against Bureau of Accounts Control? ▼
The most common issue consumers report about Bureau of Accounts Control is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 52 complaints filed with the CFPB.
Are complaints against Bureau of Accounts Control increasing or decreasing? ▼
Complaints against Bureau of Accounts Control are falling. The company received 6 complaints in the last 12 months, showing improvement over prior periods.
What is Bureau of Accounts Control's reputation grade? ▼
Bureau of Accounts Control has a reputation grade of F (score: 35.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Bureau of Accounts Control respond to consumer complaints? ▼
Bureau of Accounts Control has a 6% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Bureau of Accounts Control operate? ▼
Bureau of Accounts Control has received CFPB complaints from consumers in 8 states, with the most complaints from New Jersey (33 complaints).
What can I do if Bureau of Accounts Control is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Bureau of Accounts Control violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |