This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade A 2 complaints

Brother Loan & Finance Co. - Debt Collector Complaint Profile

CFPB complaint profile across 2 states, reputation grade A.

Complaints by issue type

What consumers report about Brother Loan & Finance Co.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

A

Grade A · 79.6/100 composite

This collector has an excellent complaint record, very few complaints relative to its size, with high response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of A: Brother Loan & Finance Co. ranks ahead of 84% of the 5,283 collectors PlainCollector grades - 16% keep a cleaner CFPB record, on 2 all-time complaints and a 100% timely-response rate.

84th pct
reputation rank of 5,283 graded collectors
2
CFPB complaints, all-time
100%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Brother Loan & Finance Co.?

Brother Loan & Finance Co. has accumulated 2 total CFPB complaints across 2 states, with 0 filed in the most recent 12 months against 2 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt". The company posts a 100% timely-response rate.

Complaints have been recorded across 2 states, led by Illinois with 1 and Indiana with 1. Normalized against the full CFPB collector database, the reputation score of 79.6/100 places Brother Loan & Finance Co. in grade band A.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

2

low-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

2

limited footprint

Timely response rate

100%

excellent band

Reputation grade

A

79.6/100 composite

How does Brother Loan & Finance Co.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

80 Top 16% higher than 84% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). Below this entry. 70–80: 871 graded collectors (16%). This entry sits in this band. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Brother Loan & Finance Co. versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 3.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Brother Loan & Finance Co. compare to its peers?

How does Brother Loan & Finance Co. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Brother Loan & Finance… National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2017-10 2025-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Written notification about debt - 1
Took or threatened to take negative or legal action - 1

Where do complaints against Brother Loan & Finance Co. come from?

Brother Loan & Finance Co.'s own per-state count, not a national baseline.

Top states by complaints against Brother Loan & Finance Co.

Across 2 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Brother Loan & Finance Co. contacts you

A grade of A signals how Brother Loan & Finance Co.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Brother Loan & Finance Co. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Brother Loan & Finance Co. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Brother Loan & Finance Co.? ▼

The most common issue consumers report about Brother Loan & Finance Co. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 2 complaints filed with the CFPB.

Are complaints against Brother Loan & Finance Co. increasing or decreasing? ▼

Complaints against Brother Loan & Finance Co. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Brother Loan & Finance Co.'s reputation grade? ▼

Brother Loan & Finance Co. has a reputation grade of A (score: 79.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Brother Loan & Finance Co. respond to consumer complaints? ▼

Brother Loan & Finance Co. has a 100% timely response rate to CFPB complaints.

In how many states does Brother Loan & Finance Co. operate? ▼

Brother Loan & Finance Co. has received CFPB complaints from consumers in 2 states, with the most complaints from Illinois (1 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.