Total CFPB complaints
17
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 17 complaints
Brookshaw Management, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Brookshaw Management, LLC
- Communication tactics
Communication tactics
5 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
3 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
3 complaints
- False statements or representation
False statements or representation
2 complaints
- Disclosure verification of debt
Disclosure verification of debt
2 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 71.0/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Brookshaw Management, LLC?
Brookshaw Management, LLC has accumulated 17 total CFPB complaints across 9 states, with 0 filed in the most recent 12 months against 17 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Threatened to take legal action", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 88% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Texas with 6 and California with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 71.0/100 places Brookshaw Management, LLC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
9
Distinct state filings
Timely response rate
88%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
71.0/100 composite
Response-quality profile
How Brookshaw Management, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 88.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Brookshaw Management, LLC compare to its peers?
Brookshaw Management, … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-09 2016-01
Top Consumer Issues
Communication tactics5 (%)
Improper contact or sharing of info3 (%)
Taking/threatening an illegal action3 (%)
False statements or representation2 (%)
Disclosure verification of debt2 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Communication tactics — Threatened to take legal action
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Threatened to take legal action | 4 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 2 |
| False statements or representation | Impersonated an attorney or official | 2 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Communication tactics | Used obscene/profane/abusive language | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against Brookshaw Management, LLC come from?
The states where consumers have filed the most CFPB complaints against Brookshaw Management, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Brookshaw Management, LLC
Across 9 states with at least one filing
- Texas
Texas
6 complaints
- California
California
3 complaints
- Florida 2
Florida
2 complaints
- Virginia 1
Virginia
1 complaints
- New Mexico 1
New Mexico
1 complaints
- Washington 1
Washington
1 complaints
- Ohio 1
Ohio
1 complaints
- South Carolina 1
South Carolina
1 complaints
Frequently Asked Questions
What is the most common complaint against Brookshaw Management, LLC? ▼
The most common issue consumers report about Brookshaw Management, LLC is "Communication tactics", specifically "Threatened to take legal action". This is based on 17 complaints filed with the CFPB.
Are complaints against Brookshaw Management, LLC increasing or decreasing? ▼
Complaints against Brookshaw Management, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Brookshaw Management, LLC's reputation grade? ▼
Brookshaw Management, LLC has a reputation grade of B (score: 71.0/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Brookshaw Management, LLC respond to consumer complaints? ▼
Brookshaw Management, LLC has a 88% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Brookshaw Management, LLC operate? ▼
Brookshaw Management, LLC has received CFPB complaints from consumers in 9 states, with the most complaints from Texas (6 complaints).
What can I do if Brookshaw Management, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Brookshaw Management, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |