Total CFPB complaints
4
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 4 complaints
Broder Credit & Collection Service — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Broder Credit & Collection Service
- Communication tactics
Communication tactics
3 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
F
Grade F · 38.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Broder Credit & Collection Service?
Broder Credit & Collection Service has accumulated 4 total CFPB complaints across 2 states, with 0 filed in the most recent 12 months against 4 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by New Jersey with 3 and Massachusetts with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 38.0/100 places Broder Credit & Collection Service in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
2
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Reputation grade
F
38.0/100 composite
Response-quality profile
How Broder Credit & Collection Service performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Broder Credit & Collection Service compare to its peers?
Broder Credit & Collec… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-09 2022-05
Top Consumer Issues
Communication tactics3 (%)
Written notification about debt1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Communication tactics | Called before 8am or after 9pm | 1 |
Where do complaints against Broder Credit & Collection Service come from?
The states where consumers have filed the most CFPB complaints against Broder Credit & Collection Service. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Broder Credit & Collection Service
Across 2 states with at least one filing
- New Jersey
New Jersey
3 complaints
- Massachusetts 1
Massachusetts
1 complaints
Frequently Asked Questions
What is the most common complaint against Broder Credit & Collection Service? ▼
The most common issue consumers report about Broder Credit & Collection Service is "Communication tactics", specifically "Frequent or repeated calls". This is based on 4 complaints filed with the CFPB.
Are complaints against Broder Credit & Collection Service increasing or decreasing? ▼
Complaints against Broder Credit & Collection Service have been stable. The company received 0 complaints in the last 12 months.
What is Broder Credit & Collection Service's reputation grade? ▼
Broder Credit & Collection Service has a reputation grade of F (score: 38.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Broder Credit & Collection Service respond to consumer complaints? ▼
Broder Credit & Collection Service has a 0% timely response rate to CFPB complaints.
In how many states does Broder Credit & Collection Service operate? ▼
Broder Credit & Collection Service has received CFPB complaints from consumers in 2 states, with the most complaints from New Jersey (3 complaints).
What can I do if Broder Credit & Collection Service is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Broder Credit & Collection Service violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |