Total CFPB complaints
466
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 466 complaints
Bonneville Billing and Collections — Debt Collector Complaint Profile
CFPB complaint profile across 33 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Bonneville Billing and Collections
- Written notification about debt
Written notification about debt
138 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
104 complaints
- False statements or representation 40
False statements or representation
40 complaints
- Communication tactics 23
Communication tactics
23 complaints
- Took or threatened to take negative or legal action 22
Took or threatened to take negative or legal action
22 complaints
- Cont'd attempts collect debt not owed 20
Cont'd attempts collect debt not owed
20 complaints
D
Grade D · 56.7/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Bonneville Billing and Collections?
Bonneville Billing and Collections has accumulated 466 total CFPB complaints across 33 states, with 136 filed in the most recent 12 months against 330 historical complaints before that window. The trailing-12-month volume represents 29.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 21% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 33 states, led by Utah with 110 and Oregon with 93, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.7/100 places Bonneville Billing and Collections in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
136
29.2% of total history
Rising ↑
States active
33
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
21%
After company response
Reputation grade
D
56.7/100 composite
Response-quality profile
How Bonneville Billing and Collections performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 42.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 58.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Bonneville Billing and Collections compare to its peers?
Bonneville Billing and… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Written notification about debt138 (%)
Attempts to collect debt not owed104 (%)
False statements or representation40 (%)
Communication tactics23 (%)
Took or threatened to take negative or legal action22 (%)
Cont'd attempts collect debt not owed20 (%)
Disclosure verification of debt19 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 112 |
| Attempts to collect debt not owed | Debt is not yours | 61 |
| False statements or representation | Attempted to collect wrong amount | 40 |
| Written notification about debt | Didn't receive notice of right to dispute | 26 |
| Attempts to collect debt not owed | Debt was result of identity theft | 25 |
| Communication tactics | Frequent or repeated calls | 23 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 22 |
| Cont'd attempts collect debt not owed | Debt was paid | 20 |
| Disclosure verification of debt | Not given enough info to verify debt | 19 |
| Attempts to collect debt not owed | Debt was paid | 18 |
Where do complaints against Bonneville Billing and Collections come from?
The states where consumers have filed the most CFPB complaints against Bonneville Billing and Collections. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Bonneville Billing and Collections
Across 33 states with at least one filing
- Utah
Utah
110 complaints
- Oregon
Oregon
93 complaints
- Idaho
Idaho
79 complaints
- Washington
Washington
62 complaints
- California 19
California
19 complaints
- Texas 16
Texas
16 complaints
- Wyoming 13
Wyoming
13 complaints
- Florida 10
Florida
10 complaints
Frequently Asked Questions
What is the most common complaint against Bonneville Billing and Collections? ▼
The most common issue consumers report about Bonneville Billing and Collections is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 466 complaints filed with the CFPB.
Are complaints against Bonneville Billing and Collections increasing or decreasing? ▼
Complaints against Bonneville Billing and Collections are rising. The company received 136 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Bonneville Billing and Collections's reputation grade? ▼
Bonneville Billing and Collections has a reputation grade of D (score: 56.7/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Bonneville Billing and Collections respond to consumer complaints? ▼
Bonneville Billing and Collections has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.
In how many states does Bonneville Billing and Collections operate? ▼
Bonneville Billing and Collections has received CFPB complaints from consumers in 33 states, with the most complaints from Utah (110 complaints).
What can I do if Bonneville Billing and Collections is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Bonneville Billing and Collections violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |