This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 498 complaints

Bonneville Billing and Collections - Debt Collector Complaint Profile

CFPB complaint profile across 35 states, reputation grade D.

Complaints by issue type

What consumers report about Bonneville Billing and Collections

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 56.7/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Bonneville Billing and Collections ranks ahead of 30% of the 5,283 collectors PlainCollector grades - 70% keep a cleaner CFPB record, on 498 all-time complaints and a 100% timely-response rate.

30th pct
reputation rank of 5,283 graded collectors
498
CFPB complaints, all-time
100%
answered inside the CFPB window
150
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Bonneville Billing and Collections?

Bonneville Billing and Collections has accumulated 498 total CFPB complaints across 35 states, with 150 filed in the most recent 12 months against 348 historical complaints before that window. The trailing-12-month volume represents 30.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt". The company posts a 100% timely-response rate against a 21% consumer-dispute-after-response rate.

Complaints have been recorded across 35 states, led by Utah with 114 and Oregon with 99. Normalized against the full CFPB collector database, the reputation score of 56.7/100 places Bonneville Billing and Collections in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

498

mid-volume (CCDB)

Last 12 months

150

30.1% of all-time complaints

Rising ↑

States active

35

multi-region footprint

Timely response rate

100%

excellent band

Consumer disputes

21%

elevated (vertical avg ~19%)

Reputation grade

D

56.7/100 composite

How does Bonneville Billing and Collections's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

57 30th percentile higher than 30% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Bonneville Billing and Collections versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 21.4%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 62.5%

Share of US states + territories with at least one filed complaint against this collector.

How does Bonneville Billing and Collections compare to its peers?

How does Bonneville Billing and Collections compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Bonneville Billing and… National average
Complaints (last 12 mo)lower is better
150
133
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
21%
11%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-11 2024-10

Issue Detail Breakdown

Issue Sub-Issue Complaints
Written notification about debt - 153
Attempts to collect debt not owed - 116
Took or threatened to take negative or legal action - 50
False statements or representation - 47
Communication tactics - 43
Cont'd attempts collect debt not owed - 39
Disclosure verification of debt - 29
Threatened to contact someone or share information improperly - 7
Improper contact or sharing of info - 7
Taking/threatening an illegal action - 5

Where do complaints against Bonneville Billing and Collections come from?

Bonneville Billing and Collections's own per-state count, not a national baseline.

Top states by complaints against Bonneville Billing and Collections

Across 35 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Bonneville Billing and Collections contacts you

A grade of D signals how Bonneville Billing and Collections's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Bonneville Billing and Collections and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Bonneville Billing and Collections ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Bonneville Billing and Collections? ▼

The most common issue consumers report about Bonneville Billing and Collections is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 498 complaints filed with the CFPB.

Are complaints against Bonneville Billing and Collections increasing or decreasing? ▼

Complaints against Bonneville Billing and Collections are rising. The company received 150 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Bonneville Billing and Collections's reputation grade? ▼

Bonneville Billing and Collections has a reputation grade of D (score: 56.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Bonneville Billing and Collections respond to consumer complaints? ▼

Bonneville Billing and Collections has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.

In how many states does Bonneville Billing and Collections operate? ▼

Bonneville Billing and Collections has received CFPB complaints from consumers in 35 states, with the most complaints from Utah (114 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.