Total CFPB complaints
19
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 19 complaints
BOK FINANCIAL CORP — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about BOK FINANCIAL CORP
- Communication tactics
Communication tactics
4 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
3 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
2 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
C
Grade C · 64.3/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about BOK FINANCIAL CORP?
BOK FINANCIAL CORP has accumulated 19 total CFPB complaints across 9 states, with 3 filed in the most recent 12 months against 16 historical complaints before that window. The trailing-12-month volume represents 15.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 40% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Oklahoma with 5 and New Mexico with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 64.3/100 places BOK FINANCIAL CORP in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
15.8% of total history
Rising ↑
States active
9
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
40%
After company response
Reputation grade
C
64.3/100 composite
Response-quality profile
How BOK FINANCIAL CORP performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 80.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does BOK FINANCIAL CORP compare to its peers?
BOK FINANCIAL CORP National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-07 2026-02
Top Consumer Issues
Communication tactics4 (%)
Attempts to collect debt not owed4 (%)
Cont'd attempts collect debt not owed3 (%)
Took or threatened to take negative or legal action1 (%)
Improper contact or sharing of info2 (%)
Disclosure verification of debt1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 3 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against BOK FINANCIAL CORP come from?
The states where consumers have filed the most CFPB complaints against BOK FINANCIAL CORP. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against BOK FINANCIAL CORP
Across 9 states with at least one filing
- Oklahoma
Oklahoma
5 complaints
- New Mexico
New Mexico
3 complaints
- North Carolina
North Carolina
2 complaints
- Arizona
Arizona
2 complaints
- California
California
2 complaints
- Texas
Texas
2 complaints
- Minnesota 1
Minnesota
1 complaints
- Missouri 1
Missouri
1 complaints
Frequently Asked Questions
What is the most common complaint against BOK FINANCIAL CORP? ▼
The most common issue consumers report about BOK FINANCIAL CORP is "Communication tactics", specifically "Frequent or repeated calls". This is based on 19 complaints filed with the CFPB.
Are complaints against BOK FINANCIAL CORP increasing or decreasing? ▼
Complaints against BOK FINANCIAL CORP are rising. The company received 3 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is BOK FINANCIAL CORP's reputation grade? ▼
BOK FINANCIAL CORP has a reputation grade of C (score: 64.3/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does BOK FINANCIAL CORP respond to consumer complaints? ▼
BOK FINANCIAL CORP has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 40% of cases.
In how many states does BOK FINANCIAL CORP operate? ▼
BOK FINANCIAL CORP has received CFPB complaints from consumers in 9 states, with the most complaints from Oklahoma (5 complaints).
What can I do if BOK FINANCIAL CORP is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If BOK FINANCIAL CORP violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |