This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 21 complaints

Bernhardt and Strawser, P.A. - Debt Collector Complaint Profile

CFPB complaint profile across 2 states, reputation grade B.

Complaints by issue type

What consumers report about Bernhardt and Strawser, P.A.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 67.3/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: Bernhardt and Strawser, P.A. ranks ahead of 63% of the 5,283 collectors PlainCollector grades - 37% keep a cleaner CFPB record, on 21 all-time complaints and a 100% timely-response rate.

63rd pct
reputation rank of 5,283 graded collectors
21
CFPB complaints, all-time
100%
answered inside the CFPB window
2
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Bernhardt and Strawser, P.A.?

Bernhardt and Strawser, P.A. has accumulated 21 total CFPB complaints across 2 states, with 2 filed in the most recent 12 months against 19 historical complaints before that window. The trailing-12-month volume represents 9.5% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Impersonated attorney, law enforcement, or government official". The company posts a 100% timely-response rate against a 25% consumer-dispute-after-response rate.

Complaints have been recorded across 2 states, led by North Carolina with 20 and Washington with 1. Normalized against the full CFPB collector database, the reputation score of 67.3/100 places Bernhardt and Strawser, P.A. in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

21

low-volume (CCDB)

Last 12 months

2

9.5% of all-time complaints

Falling ↓

States active

2

limited footprint

Timely response rate

100%

excellent band

Consumer disputes

25%

elevated (vertical avg ~19%)

Reputation grade

B

67.3/100 composite

How does Bernhardt and Strawser, P.A.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

67 63rd percentile higher than 63% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Bernhardt and Strawser, P.A. versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 25.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 3.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Bernhardt and Strawser, P.A. compare to its peers?

How does Bernhardt and Strawser, P.A. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Bernhardt and Strawser… National average
Complaints (last 12 mo)lower is better
2
2
268
Timely-response ratehigher is better
100%
65%
91%
Consumer-dispute ratelower is better
25%
20%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2018-01 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
False statements or representation - 7
Took or threatened to take negative or legal action - 5
Written notification about debt - 4
Attempts to collect debt not owed - 2
Cont'd attempts collect debt not owed - 1
Disclosure verification of debt - 1
Taking/threatening an illegal action - 1

Where do complaints against Bernhardt and Strawser, P.A. come from?

Bernhardt and Strawser, P.A.'s own per-state count, not a national baseline.

Top states by complaints against Bernhardt and Strawser, P.A.

Across 2 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Bernhardt and Strawser, P.A. contacts you

A grade of B signals how Bernhardt and Strawser, P.A.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Bernhardt and Strawser, P.A. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Bernhardt and Strawser, P.A. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Bernhardt and Strawser, P.A.? ▼

The most common issue consumers report about Bernhardt and Strawser, P.A. is "False statements or representation", specifically "Impersonated attorney, law enforcement, or government official". This is based on 21 complaints filed with the CFPB.

Are complaints against Bernhardt and Strawser, P.A. increasing or decreasing? ▼

Complaints against Bernhardt and Strawser, P.A. are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.

What is Bernhardt and Strawser, P.A.'s reputation grade? ▼

Bernhardt and Strawser, P.A. has a reputation grade of B (score: 67.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Bernhardt and Strawser, P.A. respond to consumer complaints? ▼

Bernhardt and Strawser, P.A. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 25% of cases.

In how many states does Bernhardt and Strawser, P.A. operate? ▼

Bernhardt and Strawser, P.A. has received CFPB complaints from consumers in 2 states, with the most complaints from North Carolina (20 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.