Total CFPB complaints
321
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 321 complaints
Berlin-Wheeler, Inc. (Kansas) — Debt Collector Complaint Profile
CFPB complaint profile across 32 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Berlin-Wheeler, Inc. (Kansas)
- Attempts to collect debt not owed
Attempts to collect debt not owed
170 complaints
- Written notification about debt 56
Written notification about debt
56 complaints
- False statements or representation 22
False statements or representation
22 complaints
- Communication tactics 17
Communication tactics
17 complaints
- Took or threatened to take negative or legal action 16
Took or threatened to take negative or legal action
16 complaints
- Cont'd attempts collect debt not owed 8
Cont'd attempts collect debt not owed
8 complaints
C
Grade C · 61.6/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Berlin-Wheeler, Inc. (Kansas)?
Berlin-Wheeler, Inc. (Kansas) has accumulated 321 total CFPB complaints across 32 states, with 13 filed in the most recent 12 months against 308 historical complaints before that window. The trailing-12-month volume represents 4.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 4% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 32 states, led by Arizona with 40 and Louisiana with 35, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.6/100 places Berlin-Wheeler, Inc. (Kansas) in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
13
4.0% of total history
Falling ↓
States active
32
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
4%
After company response
Reputation grade
C
61.6/100 composite
Response-quality profile
How Berlin-Wheeler, Inc. (Kansas) performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 7.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 57.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Berlin-Wheeler, Inc. (Kansas) compare to its peers?
Berlin-Wheeler, Inc. (… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-09 2026-01
Top Consumer Issues
Attempts to collect debt not owed170 (%)
Written notification about debt56 (%)
False statements or representation22 (%)
Took or threatened to take negative or legal action16 (%)
Communication tactics17 (%)
Cont'd attempts collect debt not owed8 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 80 |
| Attempts to collect debt not owed | Debt was result of identity theft | 61 |
| Written notification about debt | Didn't receive notice of right to dispute | 35 |
| Attempts to collect debt not owed | Debt was paid | 29 |
| False statements or representation | Attempted to collect wrong amount | 22 |
| Written notification about debt | Didn't receive enough information to verify debt | 21 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 16 |
| Communication tactics | Frequent or repeated calls | 10 |
| Cont'd attempts collect debt not owed | Debt was paid | 8 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 7 |
Where do complaints against Berlin-Wheeler, Inc. (Kansas) come from?
The states where consumers have filed the most CFPB complaints against Berlin-Wheeler, Inc. (Kansas). Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Berlin-Wheeler, Inc. (Kansas)
Across 32 states with at least one filing
- Arizona
Arizona
40 complaints
- Louisiana
Louisiana
35 complaints
- California
California
31 complaints
- Kansas
Kansas
31 complaints
- Nevada
Nevada
29 complaints
- Texas
Texas
25 complaints
- Virginia
Virginia
24 complaints
- Florida
Florida
18 complaints
Frequently Asked Questions
What is the most common complaint against Berlin-Wheeler, Inc. (Kansas)? ▼
The most common issue consumers report about Berlin-Wheeler, Inc. (Kansas) is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 321 complaints filed with the CFPB.
Are complaints against Berlin-Wheeler, Inc. (Kansas) increasing or decreasing? ▼
Complaints against Berlin-Wheeler, Inc. (Kansas) are falling. The company received 13 complaints in the last 12 months, showing improvement over prior periods.
What is Berlin-Wheeler, Inc. (Kansas)'s reputation grade? ▼
Berlin-Wheeler, Inc. (Kansas) has a reputation grade of C (score: 61.6/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Berlin-Wheeler, Inc. (Kansas) respond to consumer complaints? ▼
Berlin-Wheeler, Inc. (Kansas) has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 4% of cases.
In how many states does Berlin-Wheeler, Inc. (Kansas) operate? ▼
Berlin-Wheeler, Inc. (Kansas) has received CFPB complaints from consumers in 32 states, with the most complaints from Arizona (40 complaints).
What can I do if Berlin-Wheeler, Inc. (Kansas) is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Berlin-Wheeler, Inc. (Kansas) violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |