This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 143 complaints

Bbva Financial Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 21 states, reputation grade C.

Complaints by issue type

What consumers report about Bbva Financial Corporation

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 60.0/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Bbva Financial Corporation ranks ahead of 42% of the 5,283 collectors PlainCollector grades - 58% keep a cleaner CFPB record, on 143 all-time complaints and a 100% timely-response rate.

42nd pct
reputation rank of 5,283 graded collectors
143
CFPB complaints, all-time
100%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Bbva Financial Corporation?

Bbva Financial Corporation has accumulated 143 total CFPB complaints across 21 states, with 0 filed in the most recent 12 months against 143 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft". The company posts a 100% timely-response rate against a 20% consumer-dispute-after-response rate.

Complaints have been recorded across 21 states, led by Texas with 50 and California with 19. Normalized against the full CFPB collector database, the reputation score of 60.0/100 places Bbva Financial Corporation in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

143

mid-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

21

multi-region footprint

Timely response rate

100%

excellent band

Consumer disputes

20%

average (vertical avg ~19%)

Reputation grade

C

60.0/100 composite

How does Bbva Financial Corporation's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

60 42nd percentile higher than 42% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Bbva Financial Corporation versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 19.5%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 37.5%

Share of US states + territories with at least one filed complaint against this collector.

How does Bbva Financial Corporation compare to its peers?

How does BBVA FINANCIAL CORPORATION compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
BBVA FINANCIAL CORPORA… National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
100%
97%
91%
Consumer-dispute ratelower is better
20%
12%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-01 2024-04

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 54
Written notification about debt - 19
Communication tactics - 15
Cont'd attempts collect debt not owed - 15
False statements or representation - 14
Took or threatened to take negative or legal action - 9
Disclosure verification of debt - 8
Improper contact or sharing of info - 4
Threatened to contact someone or share information improperly - 3
Taking/threatening an illegal action - 2

Where do complaints against Bbva Financial Corporation come from?

Bbva Financial Corporation's own per-state count, not a national baseline.

Top states by complaints against Bbva Financial Corporation

Across 21 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Bbva Financial Corporation contacts you

A grade of C signals how Bbva Financial Corporation's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Bbva Financial Corporation and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Bbva Financial Corporation ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Bbva Financial Corporation? ▼

The most common issue consumers report about Bbva Financial Corporation is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 143 complaints filed with the CFPB.

Are complaints against Bbva Financial Corporation increasing or decreasing? ▼

Complaints against Bbva Financial Corporation are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Bbva Financial Corporation's reputation grade? ▼

Bbva Financial Corporation has a reputation grade of C (score: 60.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Bbva Financial Corporation respond to consumer complaints? ▼

Bbva Financial Corporation has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.

In how many states does Bbva Financial Corporation operate? ▼

Bbva Financial Corporation has received CFPB complaints from consumers in 21 states, with the most complaints from Texas (50 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.