Total CFPB complaints
143
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 143 complaints
BBVA FINANCIAL CORPORATION — Debt Collector Complaint Profile
CFPB complaint profile across 21 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about BBVA FINANCIAL CORPORATION
- Attempts to collect debt not owed
Attempts to collect debt not owed
52 complaints
- Written notification about debt 19
Written notification about debt
19 complaints
- Communication tactics 14
Communication tactics
14 complaints
- Cont'd attempts collect debt not owed 10
Cont'd attempts collect debt not owed
10 complaints
- False statements or representation 10
False statements or representation
10 complaints
- Disclosure verification of debt 7
Disclosure verification of debt
7 complaints
C
Grade C · 60.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about BBVA FINANCIAL CORPORATION?
BBVA FINANCIAL CORPORATION has accumulated 143 total CFPB complaints across 21 states, with 0 filed in the most recent 12 months against 143 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 21 states, led by Texas with 50 and California with 19, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.0/100 places BBVA FINANCIAL CORPORATION in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
21
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
C
60.0/100 composite
Response-quality profile
How BBVA FINANCIAL CORPORATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 39.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 37.5%
Share of US states + territories with at least one filed complaint against this collector.
How does BBVA FINANCIAL CORPORATION compare to its peers?
BBVA FINANCIAL CORPORA… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-07 2021-07
Top Consumer Issues
Attempts to collect debt not owed52 (%)
Written notification about debt19 (%)
Cont'd attempts collect debt not owed10 (%)
False statements or representation10 (%)
Communication tactics14 (%)
Disclosure verification of debt7 (%)
Most common issue: Attempts to collect debt not owed — Debt was result of identity theft
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was result of identity theft | 21 |
| Attempts to collect debt not owed | Debt is not yours | 20 |
| Written notification about debt | Didn't receive enough information to verify debt | 14 |
| Attempts to collect debt not owed | Debt was paid | 11 |
| Cont'd attempts collect debt not owed | Debt is not mine | 10 |
| False statements or representation | Attempted to collect wrong amount | 10 |
| Communication tactics | Frequent or repeated calls | 8 |
| Disclosure verification of debt | Not given enough info to verify debt | 7 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 6 |
| Written notification about debt | Didn't receive notice of right to dispute | 5 |
Where do complaints against BBVA FINANCIAL CORPORATION come from?
The states where consumers have filed the most CFPB complaints against BBVA FINANCIAL CORPORATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against BBVA FINANCIAL CORPORATION
Across 21 states with at least one filing
- Texas
Texas
50 complaints
- California 19
California
19 complaints
- Florida 15
Florida
15 complaints
- Arizona 13
Arizona
13 complaints
- Alabama 10
Alabama
10 complaints
- Georgia 6
Georgia
6 complaints
- Colorado 4
Colorado
4 complaints
- Pennsylvania 3
Pennsylvania
3 complaints
Frequently Asked Questions
What is the most common complaint against BBVA FINANCIAL CORPORATION? ▼
The most common issue consumers report about BBVA FINANCIAL CORPORATION is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 143 complaints filed with the CFPB.
Are complaints against BBVA FINANCIAL CORPORATION increasing or decreasing? ▼
Complaints against BBVA FINANCIAL CORPORATION have been stable. The company received 0 complaints in the last 12 months.
What is BBVA FINANCIAL CORPORATION's reputation grade? ▼
BBVA FINANCIAL CORPORATION has a reputation grade of C (score: 60.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does BBVA FINANCIAL CORPORATION respond to consumer complaints? ▼
BBVA FINANCIAL CORPORATION has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does BBVA FINANCIAL CORPORATION operate? ▼
BBVA FINANCIAL CORPORATION has received CFPB complaints from consumers in 21 states, with the most complaints from Texas (50 complaints).
What can I do if BBVA FINANCIAL CORPORATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If BBVA FINANCIAL CORPORATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |