What is the most common complaint against Bank of the West?

The most common issue consumers report about Bank of the West is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 89 complaints filed with the CFPB.

Are complaints against Bank of the West increasing or decreasing?

Complaints against Bank of the West are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Bank of the West's reputation grade?

Bank of the West has a reputation grade of C (score: 57.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Bank of the West respond to consumer complaints?

Bank of the West has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.

In how many states does Bank of the West operate?

Bank of the West has received CFPB complaints from consumers in 23 states, with the most complaints from California (43 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Bank of the West - Debt Collector Complaint Profile

CFPB complaint profile across 23 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

37
Written notification about debt

13
Took or threatened to take negative or legal action

9
Cont'd attempts collect debt not owed

9
False statements or representation

6
Communication tactics

6

Data updated September 2026

CFPB complaint disposition

CCDB record bank-of-the-west Bank of the West

Grade C · 89 CFPB filings · 97% timely · lead issue: Attempts to collect debt not owed · vol #868 · compose #2853

VOL 89
GRADE C
12MO 0
STATES 23
TIMELY 97%
DISPUTE 17%
ISSUE Attempts to collect debt n…
RANK #868
COMPOSE #2,853

Volume peers

Nearest volume peer: Action Collection Agencies, Inc. (89 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Bank of the West's 89 CFPB complaints sit next to Action Collection Agencies, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

48.3% of Bank of the West's CFPB filings land in California

High volume does not equal a clean composite: Bank of the West is volume #868 but composite #2,853, while California dominates the geography. Corpus placement method.

Dominant state: California 48.3%; 43 of 89 filings · 23 states touched
Spike month: 2025-05 25.0%; 3 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #868 volume; #2,853 composite; Cleanest-composite ladder is 1,985 places worse than volume

How does Bank of the West compare to its peers?

How does BANK OF THE WEST compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

BANK OF THE WEST National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

97%

98%

91%

Consumer-dispute ratelower is better

17%

35%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-02 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	37
Written notification about debt	13
Took or threatened to take negative or legal action	9
Cont'd attempts collect debt not owed	9
False statements or representation	6
Communication tactics	6
Disclosure verification of debt	4
Improper contact or sharing of info	3
Threatened to contact someone or share information improperly	1
Taking/threatening an illegal action	1

Where do complaints against Bank of the West come from?

Bank of the West's own per-state count, not a national baseline.

California

43
Iowa

6
Colorado

4
Florida

4
Georgia

3
New Mexico

3
Arizona

2
Illinois

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Bank of the West: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 89.

4 peers

Know your rights before responding to Bank of the West: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.