Total CFPB complaints
48
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 48 complaints
BANK OF NEW YORK MELLON CORPORATION, THE — Debt Collector Complaint Profile
CFPB complaint profile across 22 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about BANK OF NEW YORK MELLON CORPORATION, THE
- Attempts to collect debt not owed
Attempts to collect debt not owed
27 complaints
- Took or threatened to take negative or legal action 10
Took or threatened to take negative or legal action
10 complaints
- False statements or representation 4
False statements or representation
4 complaints
- Confusing or missing disclosures 3
Confusing or missing disclosures
3 complaints
- Communication tactics 2
Communication tactics
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
D
Grade D · 54.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about BANK OF NEW YORK MELLON CORPORATION, THE?
BANK OF NEW YORK MELLON CORPORATION, THE has accumulated 48 total CFPB complaints across 22 states, with 6 filed in the most recent 12 months against 42 historical complaints before that window. The trailing-12-month volume represents 12.5% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 96% timely-response rate against a 50% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 22 states, led by California with 8 and Indiana with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.9/100 places BANK OF NEW YORK MELLON CORPORATION, THE in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
6
12.5% of total history
Stable →
States active
22
Distinct state filings
Timely response rate
96%
Within CFPB SLA window
Consumer disputes
50%
After company response
Reputation grade
D
54.9/100 composite
Response-quality profile
How BANK OF NEW YORK MELLON CORPORATION, THE performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 100.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 39.3%
Share of US states + territories with at least one filed complaint against this collector.
How does BANK OF NEW YORK MELLON CORPORATION, THE compare to its peers?
BANK OF NEW YORK MELLO… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2022-10 2025-11
Top Consumer Issues
Attempts to collect debt not owed27 (%)
Took or threatened to take negative or legal action10 (%)
False statements or representation4 (%)
Confusing or missing disclosures3 (%)
Communication tactics2 (%)
Taking/threatening an illegal action1 (%)
Written notification about debt1 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 11 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 10 |
| Attempts to collect debt not owed | Debt is not yours | 10 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Attempts to collect debt not owed | Debt was result of identity theft | 3 |
| Confusing or missing disclosures | — | 3 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 3 |
| Communication tactics | Frequent or repeated calls | 2 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against BANK OF NEW YORK MELLON CORPORATION, THE come from?
The states where consumers have filed the most CFPB complaints against BANK OF NEW YORK MELLON CORPORATION, THE. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against BANK OF NEW YORK MELLON CORPORATION, THE
Across 22 states with at least one filing
- California
California
8 complaints
- Indiana
Indiana
6 complaints
- Florida
Florida
5 complaints
- New Jersey 3
New Jersey
3 complaints
- Pennsylvania 3
Pennsylvania
3 complaints
- Georgia 3
Georgia
3 complaints
- Illinois 2
Illinois
2 complaints
- Massachusetts 2
Massachusetts
2 complaints
Frequently Asked Questions
What is the most common complaint against BANK OF NEW YORK MELLON CORPORATION, THE? ▼
The most common issue consumers report about BANK OF NEW YORK MELLON CORPORATION, THE is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 48 complaints filed with the CFPB.
Are complaints against BANK OF NEW YORK MELLON CORPORATION, THE increasing or decreasing? ▼
Complaints against BANK OF NEW YORK MELLON CORPORATION, THE have been stable. The company received 6 complaints in the last 12 months.
What is BANK OF NEW YORK MELLON CORPORATION, THE's reputation grade? ▼
BANK OF NEW YORK MELLON CORPORATION, THE has a reputation grade of D (score: 54.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does BANK OF NEW YORK MELLON CORPORATION, THE respond to consumer complaints? ▼
BANK OF NEW YORK MELLON CORPORATION, THE has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 50% of cases.
In how many states does BANK OF NEW YORK MELLON CORPORATION, THE operate? ▼
BANK OF NEW YORK MELLON CORPORATION, THE has received CFPB complaints from consumers in 22 states, with the most complaints from California (8 complaints).
What can I do if BANK OF NEW YORK MELLON CORPORATION, THE is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If BANK OF NEW YORK MELLON CORPORATION, THE violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |