This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 45 complaints

Bank of NEW York Mellon Corporation, the - Debt Collector Complaint Profile

CFPB complaint profile across 22 states, reputation grade D.

Complaints by issue type

What consumers report about Bank of NEW York Mellon Corporation, the

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.9/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Bank of NEW York Mellon Corporation, the ranks ahead of 25% of the 5,283 collectors PlainCollector grades - 75% keep a cleaner CFPB record, on 45 all-time complaints and a 96% timely-response rate.

25th pct
reputation rank of 5,283 graded collectors
45
CFPB complaints, all-time
96%
answered inside the CFPB window
5
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Bank of NEW York Mellon Corporation, the?

Bank of NEW York Mellon Corporation, the has accumulated 45 total CFPB complaints across 22 states, with 5 filed in the most recent 12 months against 40 historical complaints before that window. The trailing-12-month volume represents 11.1% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid". The company posts a 96% timely-response rate against a 50% consumer-dispute-after-response rate.

Complaints have been recorded across 22 states, led by California with 7 and Florida with 5. Normalized against the full CFPB collector database, the reputation score of 54.9/100 places Bank of NEW York Mellon Corporation, the in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

45

low-volume (CCDB)

Last 12 months

5

11.1% of all-time complaints

Falling ↓

States active

22

multi-region footprint

Timely response rate

96%

excellent band

Consumer disputes

50%

high (vertical avg ~19%)

Reputation grade

D

54.9/100 composite

How does Bank of NEW York Mellon Corporation, the's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

55 Bottom 25% higher than 25% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Bank of NEW York Mellon Corporation, the versus the debt-collection vertical average.

Timely response within SLA 95.8%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 50.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 39.3%

Share of US states + territories with at least one filed complaint against this collector.

How does Bank of NEW York Mellon Corporation, the compare to its peers?

How does BANK OF NEW YORK MELLON CORPORATION, THE compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
BANK OF NEW YORK MELLO… National average
Complaints (last 12 mo)lower is better
5
29
268
Timely-response ratehigher is better
96%
94%
91%
Consumer-dispute ratelower is better
50%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-07 2024-08

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 27
Took or threatened to take negative or legal action - 10
False statements or representation - 4
Communication tactics - 2
Written notification about debt - 1
Taking/threatening an illegal action - 1

Where do complaints against Bank of NEW York Mellon Corporation, the come from?

Bank of NEW York Mellon Corporation, the's own per-state count, not a national baseline.

Top states by complaints against Bank of NEW York Mellon Corporation, the

Across 22 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Bank of NEW York Mellon Corporation, the contacts you

A grade of D signals how Bank of NEW York Mellon Corporation, the's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Bank of NEW York Mellon Corporation, the and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Bank of NEW York Mellon Corporation, the ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Bank of NEW York Mellon Corporation, the? ▼

The most common issue consumers report about Bank of NEW York Mellon Corporation, the is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 45 complaints filed with the CFPB.

Are complaints against Bank of NEW York Mellon Corporation, the increasing or decreasing? ▼

Complaints against Bank of NEW York Mellon Corporation, the are falling. The company received 5 complaints in the last 12 months, showing improvement over prior periods.

What is Bank of NEW York Mellon Corporation, the's reputation grade? ▼

Bank of NEW York Mellon Corporation, the has a reputation grade of D (score: 54.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Bank of NEW York Mellon Corporation, the respond to consumer complaints? ▼

Bank of NEW York Mellon Corporation, the has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 50% of cases.

In how many states does Bank of NEW York Mellon Corporation, the operate? ▼

Bank of NEW York Mellon Corporation, the has received CFPB complaints from consumers in 22 states, with the most complaints from California (7 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.