Total CFPB complaints
70
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 70 complaints
BANCO POPULAR DE PUERTO RICO — Debt Collector Complaint Profile
CFPB complaint profile across 16 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about BANCO POPULAR DE PUERTO RICO
- Attempts to collect debt not owed
Attempts to collect debt not owed
27 complaints
- Written notification about debt 10
Written notification about debt
10 complaints
- False statements or representation 8
False statements or representation
8 complaints
- Communication tactics 6
Communication tactics
6 complaints
- Disclosure verification of debt 4
Disclosure verification of debt
4 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
C
Grade C · 65.4/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about BANCO POPULAR DE PUERTO RICO?
BANCO POPULAR DE PUERTO RICO has accumulated 70 total CFPB complaints across 16 states, with 16 filed in the most recent 12 months against 54 historical complaints before that window. The trailing-12-month volume represents 22.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 7% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 16 states, led by Puerto Rico with 35 and Florida with 8, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.4/100 places BANCO POPULAR DE PUERTO RICO in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
16
22.9% of total history
Rising ↑
States active
16
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
7%
After company response
Reputation grade
C
65.4/100 composite
Response-quality profile
How BANCO POPULAR DE PUERTO RICO performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 14.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 28.6%
Share of US states + territories with at least one filed complaint against this collector.
How does BANCO POPULAR DE PUERTO RICO compare to its peers?
BANCO POPULAR DE PUERT… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-01 2025-12
Top Consumer Issues
Attempts to collect debt not owed27 (%)
False statements or representation8 (%)
Written notification about debt10 (%)
Disclosure verification of debt4 (%)
Communication tactics6 (%)
Took or threatened to take negative or legal action2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 12 |
| Attempts to collect debt not owed | Debt was paid | 9 |
| False statements or representation | Attempted to collect wrong amount | 8 |
| Written notification about debt | Didn't receive enough information to verify debt | 7 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 6 |
| Disclosure verification of debt | Not given enough info to verify debt | 4 |
| Communication tactics | Frequent or repeated calls | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
| Communication tactics | Used obscene/profane/abusive language | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 2 |
Where do complaints against BANCO POPULAR DE PUERTO RICO come from?
The states where consumers have filed the most CFPB complaints against BANCO POPULAR DE PUERTO RICO. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against BANCO POPULAR DE PUERTO RICO
Across 16 states with at least one filing
- Puerto Rico
Puerto Rico
35 complaints
- Florida 8
Florida
8 complaints
- New York 5
New York
5 complaints
- Pennsylvania 3
Pennsylvania
3 complaints
- Washington 3
Washington
3 complaints
- Michigan 2
Michigan
2 complaints
- Virgin Islands 2
Virgin Islands
2 complaints
- Virginia 2
Virginia
2 complaints
Frequently Asked Questions
What is the most common complaint against BANCO POPULAR DE PUERTO RICO? ▼
The most common issue consumers report about BANCO POPULAR DE PUERTO RICO is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 70 complaints filed with the CFPB.
Are complaints against BANCO POPULAR DE PUERTO RICO increasing or decreasing? ▼
Complaints against BANCO POPULAR DE PUERTO RICO are rising. The company received 16 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is BANCO POPULAR DE PUERTO RICO's reputation grade? ▼
BANCO POPULAR DE PUERTO RICO has a reputation grade of C (score: 65.4/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does BANCO POPULAR DE PUERTO RICO respond to consumer complaints? ▼
BANCO POPULAR DE PUERTO RICO has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.
In how many states does BANCO POPULAR DE PUERTO RICO operate? ▼
BANCO POPULAR DE PUERTO RICO has received CFPB complaints from consumers in 16 states, with the most complaints from Puerto Rico (35 complaints).
What can I do if BANCO POPULAR DE PUERTO RICO is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If BANCO POPULAR DE PUERTO RICO violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |