This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 96 complaints

Augusta Collection Agency, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 11 states, reputation grade F.

Complaints by issue type

What consumers report about Augusta Collection Agency, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 49.9/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Augusta Collection Agency, Inc. ranks ahead of 14% of the 5,283 collectors PlainCollector grades - 86% keep a cleaner CFPB record, on 96 all-time complaints and a 89% timely-response rate.

14th pct
reputation rank of 5,283 graded collectors
96
CFPB complaints, all-time
89%
answered inside the CFPB window
18
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Augusta Collection Agency, Inc.?

Augusta Collection Agency, Inc. has accumulated 96 total CFPB complaints across 11 states, with 18 filed in the most recent 12 months against 78 historical complaints before that window. The trailing-12-month volume represents 18.8% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 89% timely-response rate against a 50% consumer-dispute-after-response rate.

Complaints have been recorded across 11 states, led by Georgia with 74 and South Carolina with 8. Normalized against the full CFPB collector database, the reputation score of 49.9/100 places Augusta Collection Agency, Inc. in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

96

low-volume (CCDB)

Last 12 months

18

18.8% of all-time complaints

Stable →

States active

11

regional footprint

Timely response rate

89%

acceptable band

Consumer disputes

50%

high (vertical avg ~19%)

Reputation grade

F

49.9/100 composite

How does Augusta Collection Agency, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

50 Bottom 14% higher than 14% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). This entry sits in this band. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Augusta Collection Agency, Inc. versus the debt-collection vertical average.

Timely response within SLA 88.9%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 50.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 19.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Augusta Collection Agency, Inc. compare to its peers?

How does Augusta Collection Agency, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Augusta Collection Age… National average
Complaints (last 12 mo)lower is better
18
26
268
Timely-response ratehigher is better
89%
100%
91%
Consumer-dispute ratelower is better
50%
100%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2020-11 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 40
Written notification about debt - 16
Took or threatened to take negative or legal action - 13
Communication tactics - 9
Cont'd attempts collect debt not owed - 7
Disclosure verification of debt - 4
False statements or representation - 3
Improper contact or sharing of info - 2
Taking/threatening an illegal action - 2

Where do complaints against Augusta Collection Agency, Inc. come from?

Augusta Collection Agency, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Augusta Collection Agency, Inc.

Across 11 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Augusta Collection Agency, Inc. contacts you

A grade of F signals how Augusta Collection Agency, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Augusta Collection Agency, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Augusta Collection Agency, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Augusta Collection Agency, Inc.? ▼

The most common issue consumers report about Augusta Collection Agency, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 96 complaints filed with the CFPB.

Are complaints against Augusta Collection Agency, Inc. increasing or decreasing? ▼

Complaints against Augusta Collection Agency, Inc. have been stable. The company received 18 complaints in the last 12 months.

What is Augusta Collection Agency, Inc.'s reputation grade? ▼

Augusta Collection Agency, Inc. has a reputation grade of F (score: 49.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Augusta Collection Agency, Inc. respond to consumer complaints? ▼

Augusta Collection Agency, Inc. has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 50% of cases.

In how many states does Augusta Collection Agency, Inc. operate? ▼

Augusta Collection Agency, Inc. has received CFPB complaints from consumers in 11 states, with the most complaints from Georgia (74 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.