Total CFPB complaints
90
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 90 complaints
Augusta Collection Agency, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 10 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Augusta Collection Agency, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
33 complaints
- Written notification about debt
Written notification about debt
16 complaints
- Took or threatened to take negative or legal action 12
Took or threatened to take negative or legal action
12 complaints
- Cont'd attempts collect debt not owed 7
Cont'd attempts collect debt not owed
7 complaints
- Communication tactics 3
Communication tactics
3 complaints
- Taking/threatening an illegal action 2
Taking/threatening an illegal action
2 complaints
F
Grade F · 49.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Augusta Collection Agency, Inc.?
Augusta Collection Agency, Inc. has accumulated 90 total CFPB complaints across 10 states, with 12 filed in the most recent 12 months against 78 historical complaints before that window. The trailing-12-month volume represents 13.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 89% timely-response rate against a 50% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 10 states, led by Georgia with 69 and South Carolina with 8, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 49.9/100 places Augusta Collection Agency, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
12
13.3% of total history
Rising ↑
States active
10
Distinct state filings
Timely response rate
89%
Within CFPB SLA window
Consumer disputes
50%
After company response
Reputation grade
F
49.9/100 composite
Response-quality profile
How Augusta Collection Agency, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 88.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 100.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 17.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Augusta Collection Agency, Inc. compare to its peers?
Augusta Collection Age… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-06 2026-03
Top Consumer Issues
Attempts to collect debt not owed33 (%)
Written notification about debt16 (%)
Took or threatened to take negative or legal action12 (%)
Cont'd attempts collect debt not owed7 (%)
Communication tactics3 (%)
Taking/threatening an illegal action2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 24 |
| Written notification about debt | Didn't receive enough information to verify debt | 10 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 10 |
| Attempts to collect debt not owed | Debt was result of identity theft | 9 |
| Written notification about debt | Didn't receive notice of right to dispute | 6 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Communication tactics | Used obscene, profane, or other abusive language | 3 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 2 |
Where do complaints against Augusta Collection Agency, Inc. come from?
The states where consumers have filed the most CFPB complaints against Augusta Collection Agency, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Augusta Collection Agency, Inc.
Across 10 states with at least one filing
- Georgia
Georgia
69 complaints
- South Carolina 8
South Carolina
8 complaints
- Tennessee 2
Tennessee
2 complaints
- Ohio 2
Ohio
2 complaints
- New York 2
New York
2 complaints
- Mississippi 1
Mississippi
1 complaints
- Wisconsin 1
Wisconsin
1 complaints
- Michigan 1
Michigan
1 complaints
Frequently Asked Questions
What is the most common complaint against Augusta Collection Agency, Inc.? ▼
The most common issue consumers report about Augusta Collection Agency, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 90 complaints filed with the CFPB.
Are complaints against Augusta Collection Agency, Inc. increasing or decreasing? ▼
Complaints against Augusta Collection Agency, Inc. are rising. The company received 12 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Augusta Collection Agency, Inc.'s reputation grade? ▼
Augusta Collection Agency, Inc. has a reputation grade of F (score: 49.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Augusta Collection Agency, Inc. respond to consumer complaints? ▼
Augusta Collection Agency, Inc. has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 50% of cases.
In how many states does Augusta Collection Agency, Inc. operate? ▼
Augusta Collection Agency, Inc. has received CFPB complaints from consumers in 10 states, with the most complaints from Georgia (69 complaints).
What can I do if Augusta Collection Agency, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Augusta Collection Agency, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |