Total CFPB complaints
11
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 11 complaints
Atlas Collections Inc. (of New Castle) — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Atlas Collections Inc. (of New Castle)
- Communication tactics
Communication tactics
2 complaints
- Written notification about debt
Written notification about debt
2 complaints
- Disclosure verification of debt
Disclosure verification of debt
2 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
2 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- False statements or representation
False statements or representation
1 complaints
B
Grade B · 68.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Atlas Collections Inc. (of New Castle)?
Atlas Collections Inc. (of New Castle) has accumulated 11 total CFPB complaints across 2 states, with 1 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 9.1% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Threatened to take legal action", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 73% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Indiana with 10 and Florida with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.2/100 places Atlas Collections Inc. (of New Castle) in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
9.1% of total history
Stable →
States active
2
Distinct state filings
Timely response rate
73%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
68.2/100 composite
Response-quality profile
How Atlas Collections Inc. (of New Castle) performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 72.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Atlas Collections Inc. (of New Castle) compare to its peers?
Atlas Collections Inc.… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-01 2025-10
Top Consumer Issues
Communication tactics2 (%)
False statements or representation1 (%)
Written notification about debt2 (%)
Disclosure verification of debt2 (%)
Took or threatened to take negative or legal action2 (%)
Cont'd attempts collect debt not owed2 (%)
Most common issue: Communication tactics — Threatened to take legal action
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Threatened to take legal action | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
Where do complaints against Atlas Collections Inc. (of New Castle) come from?
The states where consumers have filed the most CFPB complaints against Atlas Collections Inc. (of New Castle). Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Atlas Collections Inc. (of New Castle)
Across 2 states with at least one filing
- Indiana
Indiana
10 complaints
- Florida 1
Florida
1 complaints
Frequently Asked Questions
What is the most common complaint against Atlas Collections Inc. (of New Castle)? ▼
The most common issue consumers report about Atlas Collections Inc. (of New Castle) is "Communication tactics", specifically "Threatened to take legal action". This is based on 11 complaints filed with the CFPB.
Are complaints against Atlas Collections Inc. (of New Castle) increasing or decreasing? ▼
Complaints against Atlas Collections Inc. (of New Castle) have been stable. The company received 1 complaints in the last 12 months.
What is Atlas Collections Inc. (of New Castle)'s reputation grade? ▼
Atlas Collections Inc. (of New Castle) has a reputation grade of B (score: 68.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Atlas Collections Inc. (of New Castle) respond to consumer complaints? ▼
Atlas Collections Inc. (of New Castle) has a 73% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Atlas Collections Inc. (of New Castle) operate? ▼
Atlas Collections Inc. (of New Castle) has received CFPB complaints from consumers in 2 states, with the most complaints from Indiana (10 complaints).
What can I do if Atlas Collections Inc. (of New Castle) is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Atlas Collections Inc. (of New Castle) violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |