Total CFPB complaints
35
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 35 complaints
Astra Business Services — Debt Collector Complaint Profile
CFPB complaint profile across 15 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Astra Business Services
- Communication tactics
Communication tactics
8 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
7 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
4 complaints
- Took or threatened to take negative or legal action 3
Took or threatened to take negative or legal action
3 complaints
- Disclosure verification of debt 3
Disclosure verification of debt
3 complaints
- False statements or representation 2
False statements or representation
2 complaints
F
Grade F · 38.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Astra Business Services?
Astra Business Services has accumulated 35 total CFPB complaints across 15 states, with 4 filed in the most recent 12 months against 31 historical complaints before that window. The trailing-12-month volume represents 11.4% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 9% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 15 states, led by Florida with 8 and California with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 38.5/100 places Astra Business Services in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
4
11.4% of total history
Falling ↓
States active
15
Distinct state filings
Timely response rate
9%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
F
38.5/100 composite
Response-quality profile
How Astra Business Services performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 8.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 26.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Astra Business Services compare to its peers?
Astra Business Service… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-03 2026-02
Top Consumer Issues
Communication tactics8 (%)
Attempts to collect debt not owed7 (%)
Cont'd attempts collect debt not owed4 (%)
Took or threatened to take negative or legal action3 (%)
Disclosure verification of debt3 (%)
False statements or representation2 (%)
Written notification about debt2 (%)
Improper contact or sharing of info1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 7 |
| Attempts to collect debt not owed | Debt is not yours | 6 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 3 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
Where do complaints against Astra Business Services come from?
The states where consumers have filed the most CFPB complaints against Astra Business Services. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Astra Business Services
Across 15 states with at least one filing
- Florida
Florida
8 complaints
- California
California
5 complaints
- Texas
Texas
4 complaints
- Ohio 3
Ohio
3 complaints
- New Jersey 2
New Jersey
2 complaints
- Georgia 2
Georgia
2 complaints
- Maryland 2
Maryland
2 complaints
- Michigan 1
Michigan
1 complaints
Frequently Asked Questions
What is the most common complaint against Astra Business Services? ▼
The most common issue consumers report about Astra Business Services is "Communication tactics", specifically "Frequent or repeated calls". This is based on 35 complaints filed with the CFPB.
Are complaints against Astra Business Services increasing or decreasing? ▼
Complaints against Astra Business Services are falling. The company received 4 complaints in the last 12 months, showing improvement over prior periods.
What is Astra Business Services's reputation grade? ▼
Astra Business Services has a reputation grade of F (score: 38.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Astra Business Services respond to consumer complaints? ▼
Astra Business Services has a 9% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Astra Business Services operate? ▼
Astra Business Services has received CFPB complaints from consumers in 15 states, with the most complaints from Florida (8 complaints).
What can I do if Astra Business Services is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Astra Business Services violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |