Total CFPB complaints
35
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 35 complaints
ARVEST BANK GROUP, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about ARVEST BANK GROUP, INC.
- Attempts to collect debt not owed
Attempts to collect debt not owed
12 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
6 complaints
- Communication tactics 4
Communication tactics
4 complaints
- Written notification about debt 3
Written notification about debt
3 complaints
- Cont'd attempts collect debt not owed 3
Cont'd attempts collect debt not owed
3 complaints
- False statements or representation 2
False statements or representation
2 complaints
B
Grade B · 70.5/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about ARVEST BANK GROUP, INC.?
ARVEST BANK GROUP, INC. has accumulated 35 total CFPB complaints across 11 states, with 10 filed in the most recent 12 months against 25 historical complaints before that window. The trailing-12-month volume represents 28.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by Arkansas with 10 and Oklahoma with 8, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 70.5/100 places ARVEST BANK GROUP, INC. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
10
28.6% of total history
Rising ↑
States active
11
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
70.5/100 composite
Response-quality profile
How ARVEST BANK GROUP, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does ARVEST BANK GROUP, INC. compare to its peers?
ARVEST BANK GROUP, INC… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-04 2026-02
Top Consumer Issues
Attempts to collect debt not owed12 (%)
Took or threatened to take negative or legal action6 (%)
Communication tactics4 (%)
Written notification about debt3 (%)
Cont'd attempts collect debt not owed3 (%)
False statements or representation2 (%)
Most common issue: Attempts to collect debt not owed — Debt was result of identity theft
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was result of identity theft | 7 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 6 |
| Communication tactics | Frequent or repeated calls | 4 |
| Attempts to collect debt not owed | Debt is not yours | 3 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
Where do complaints against ARVEST BANK GROUP, INC. come from?
The states where consumers have filed the most CFPB complaints against ARVEST BANK GROUP, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against ARVEST BANK GROUP, INC.
Across 11 states with at least one filing
- Arkansas
Arkansas
10 complaints
- Oklahoma
Oklahoma
8 complaints
- Texas
Texas
5 complaints
- Maryland
Maryland
4 complaints
- California 2
California
2 complaints
- Iowa 1
Iowa
1 complaints
- Arizona 1
Arizona
1 complaints
- Wisconsin 1
Wisconsin
1 complaints
Frequently Asked Questions
What is the most common complaint against ARVEST BANK GROUP, INC.? ▼
The most common issue consumers report about ARVEST BANK GROUP, INC. is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 35 complaints filed with the CFPB.
Are complaints against ARVEST BANK GROUP, INC. increasing or decreasing? ▼
Complaints against ARVEST BANK GROUP, INC. are rising. The company received 10 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is ARVEST BANK GROUP, INC.'s reputation grade? ▼
ARVEST BANK GROUP, INC. has a reputation grade of B (score: 70.5/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does ARVEST BANK GROUP, INC. respond to consumer complaints? ▼
ARVEST BANK GROUP, INC. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does ARVEST BANK GROUP, INC. operate? ▼
ARVEST BANK GROUP, INC. has received CFPB complaints from consumers in 11 states, with the most complaints from Arkansas (10 complaints).
What can I do if ARVEST BANK GROUP, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If ARVEST BANK GROUP, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |