This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 38 complaints

Arvest Bank Group, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 11 states, reputation grade B.

Complaints by issue type

What consumers report about Arvest Bank Group, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 70.5/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: Arvest Bank Group, Inc. ranks ahead of 69% of the 5,283 collectors PlainCollector grades - 31% keep a cleaner CFPB record, on 38 all-time complaints and a 100% timely-response rate.

69th pct
reputation rank of 5,283 graded collectors
38
CFPB complaints, all-time
100%
answered inside the CFPB window
13
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Arvest Bank Group, Inc.?

Arvest Bank Group, Inc. has accumulated 38 total CFPB complaints across 11 states, with 13 filed in the most recent 12 months against 25 historical complaints before that window. The trailing-12-month volume represents 34.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Debt was result of identity theft". The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate.

Complaints have been recorded across 11 states, led by Arkansas with 12 and Oklahoma with 9. Normalized against the full CFPB collector database, the reputation score of 70.5/100 places Arvest Bank Group, Inc. in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

38

low-volume (CCDB)

Last 12 months

13

34.2% of all-time complaints

Rising ↑

States active

11

regional footprint

Timely response rate

100%

excellent band

Consumer disputes

0%

low (vertical avg ~19%)

Reputation grade

B

70.5/100 composite

How does Arvest Bank Group, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

70 69th percentile higher than 69% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). Below this entry. 70–80: 871 graded collectors (16%). This entry sits in this band. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Arvest Bank Group, Inc. versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 0.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 19.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Arvest Bank Group, Inc. compare to its peers?

How does ARVEST BANK GROUP, INC. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
ARVEST BANK GROUP, INC… National average
Complaints (last 12 mo)lower is better
13
6
268
Timely-response ratehigher is better
100%
92%
91%
Consumer-dispute ratelower is better
0%
20%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-08 2025-07

Issue Detail Breakdown

Issue Sub-Issue Complaints
Took or threatened to take negative or legal action - 13
Attempts to collect debt not owed - 12
Communication tactics - 4
Written notification about debt - 3
Cont'd attempts collect debt not owed - 3
False statements or representation - 2
Disclosure verification of debt - 1

Where do complaints against Arvest Bank Group, Inc. come from?

Arvest Bank Group, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Arvest Bank Group, Inc.

Across 11 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Arvest Bank Group, Inc. contacts you

A grade of B signals how Arvest Bank Group, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Arvest Bank Group, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Arvest Bank Group, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Arvest Bank Group, Inc.? ▼

The most common issue consumers report about Arvest Bank Group, Inc. is "Took or threatened to take negative or legal action", specifically "Debt was result of identity theft". This is based on 38 complaints filed with the CFPB.

Are complaints against Arvest Bank Group, Inc. increasing or decreasing? ▼

Complaints against Arvest Bank Group, Inc. are rising. The company received 13 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Arvest Bank Group, Inc.'s reputation grade? ▼

Arvest Bank Group, Inc. has a reputation grade of B (score: 70.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Arvest Bank Group, Inc. respond to consumer complaints? ▼

Arvest Bank Group, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Arvest Bank Group, Inc. operate? ▼

Arvest Bank Group, Inc. has received CFPB complaints from consumers in 11 states, with the most complaints from Arkansas (12 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.