Total CFPB complaints
240
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 240 complaints
Altisource Portfolio Solutions, S.à r.l. — Debt Collector Complaint Profile
CFPB complaint profile across 41 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Altisource Portfolio Solutions, S.à r.l.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
41 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
40 complaints
- Communication tactics
Communication tactics
34 complaints
- Disclosure verification of debt
Disclosure verification of debt
32 complaints
- False statements or representation 16
False statements or representation
16 complaints
- Written notification about debt 13
Written notification about debt
13 complaints
C
Grade C · 60.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Altisource Portfolio Solutions, S.à r.l.?
Altisource Portfolio Solutions, S.à r.l. has accumulated 240 total CFPB complaints across 41 states, with 1 filed in the most recent 12 months against 239 historical complaints before that window. The trailing-12-month volume represents 0.4% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 13% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 41 states, led by California with 34 and New York with 25, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.0/100 places Altisource Portfolio Solutions, S.à r.l. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
0.4% of total history
Falling ↓
States active
41
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
13%
After company response
Reputation grade
C
60.0/100 composite
Response-quality profile
How Altisource Portfolio Solutions, S.à r.l. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 25.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 73.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Altisource Portfolio Solutions, S.à r.l. compare to its peers?
Altisource Portfolio S… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-10 2025-10
Top Consumer Issues
Communication tactics34 (%)
Cont'd attempts collect debt not owed41 (%)
Disclosure verification of debt32 (%)
Attempts to collect debt not owed40 (%)
False statements or representation16 (%)
Written notification about debt13 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 34 |
| Cont'd attempts collect debt not owed | Debt is not mine | 24 |
| Disclosure verification of debt | Not given enough info to verify debt | 24 |
| Attempts to collect debt not owed | Debt is not yours | 23 |
| Cont'd attempts collect debt not owed | Debt was paid | 17 |
| False statements or representation | Attempted to collect wrong amount | 16 |
| Written notification about debt | Didn't receive enough information to verify debt | 13 |
| Attempts to collect debt not owed | Debt was result of identity theft | 9 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 8 |
| Disclosure verification of debt | Right to dispute notice not received | 8 |
Where do complaints against Altisource Portfolio Solutions, S.à r.l. come from?
The states where consumers have filed the most CFPB complaints against Altisource Portfolio Solutions, S.à r.l.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Altisource Portfolio Solutions, S.à r.l.
Across 41 states with at least one filing
- California
California
34 complaints
- New York
New York
25 complaints
- Florida
Florida
19 complaints
- Illinois
Illinois
15 complaints
- Texas
Texas
15 complaints
- Georgia 11
Georgia
11 complaints
- Virginia 8
Virginia
8 complaints
- New Jersey 8
New Jersey
8 complaints
Frequently Asked Questions
What is the most common complaint against Altisource Portfolio Solutions, S.à r.l.? ▼
The most common issue consumers report about Altisource Portfolio Solutions, S.à r.l. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 240 complaints filed with the CFPB.
Are complaints against Altisource Portfolio Solutions, S.à r.l. increasing or decreasing? ▼
Complaints against Altisource Portfolio Solutions, S.à r.l. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Altisource Portfolio Solutions, S.à r.l.'s reputation grade? ▼
Altisource Portfolio Solutions, S.à r.l. has a reputation grade of C (score: 60.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Altisource Portfolio Solutions, S.à r.l. respond to consumer complaints? ▼
Altisource Portfolio Solutions, S.à r.l. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.
In how many states does Altisource Portfolio Solutions, S.à r.l. operate? ▼
Altisource Portfolio Solutions, S.à r.l. has received CFPB complaints from consumers in 41 states, with the most complaints from California (34 complaints).
What can I do if Altisource Portfolio Solutions, S.à r.l. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Altisource Portfolio Solutions, S.à r.l. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |