This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,076 complaints

Alorica Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 50 states, reputation grade D.

Complaints by issue type

What consumers report about Alorica Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.9/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Alorica Inc. ranks ahead of 25% of the 5,283 collectors PlainCollector grades - 75% keep a cleaner CFPB record, on 1,076 all-time complaints and a 94% timely-response rate.

25th pct
reputation rank of 5,283 graded collectors
1,076
CFPB complaints, all-time
94%
answered inside the CFPB window
130
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Alorica Inc.?

Alorica Inc. has accumulated 1,076 total CFPB complaints across 50 states, with 130 filed in the most recent 12 months against 946 historical complaints before that window. The trailing-12-month volume represents 12.1% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine". The company posts a 94% timely-response rate against a 16% consumer-dispute-after-response rate.

Complaints have been recorded across 50 states, led by Texas with 127 and Florida with 124. Normalized against the full CFPB collector database, the reputation score of 54.9/100 places Alorica Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

1,076

high-volume (CCDB)

Last 12 months

130

12.1% of all-time complaints

Falling ↓

States active

50

nationwide footprint

Timely response rate

94%

good band

Consumer disputes

16%

average (vertical avg ~19%)

Reputation grade

D

54.9/100 composite

How does Alorica Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

55 Bottom 25% higher than 25% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Alorica Inc. versus the debt-collection vertical average.

Timely response within SLA 93.7%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 15.7%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 89.3%

Share of US states + territories with at least one filed complaint against this collector.

How does Alorica Inc. compare to its peers?

How does Alorica Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Alorica Inc. National average
Complaints (last 12 mo)lower is better
130
53
268
Timely-response ratehigher is better
94%
96%
91%
Consumer-dispute ratelower is better
16%
16%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-05 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Cont'd attempts collect debt not owed - 301
Communication tactics - 156
Attempts to collect debt not owed - 150
Disclosure verification of debt - 143
False statements or representation - 113
Written notification about debt - 79
Improper contact or sharing of info - 53
Took or threatened to take negative or legal action - 52
Electronic communications - 11
Taking/threatening an illegal action - 10

Where do complaints against Alorica Inc. come from?

Alorica Inc.'s own per-state count, not a national baseline.

Top states by complaints against Alorica Inc.

Across 50 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Alorica Inc. contacts you

A grade of D signals how Alorica Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Alorica Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Alorica Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Alorica Inc.? ▼

The most common issue consumers report about Alorica Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 1,076 complaints filed with the CFPB.

Are complaints against Alorica Inc. increasing or decreasing? ▼

Complaints against Alorica Inc. are falling. The company received 130 complaints in the last 12 months, showing improvement over prior periods.

What is Alorica Inc.'s reputation grade? ▼

Alorica Inc. has a reputation grade of D (score: 54.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Alorica Inc. respond to consumer complaints? ▼

Alorica Inc. has a 94% timely response rate to CFPB complaints. Consumers disputed the company's response in 16% of cases.

In how many states does Alorica Inc. operate? ▼

Alorica Inc. has received CFPB complaints from consumers in 50 states, with the most complaints from Texas (127 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.