Total CFPB complaints
1,079
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 1,079 complaints
Alorica Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 50 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Alorica Inc.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
283 complaints
- Disclosure verification of debt
Disclosure verification of debt
132 complaints
- Communication tactics 108
Communication tactics
108 complaints
- Attempts to collect debt not owed 105
Attempts to collect debt not owed
105 complaints
- False statements or representation 97
False statements or representation
97 complaints
- Written notification about debt 50
Written notification about debt
50 complaints
D
Grade D · 54.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Alorica Inc.?
Alorica Inc. has accumulated 1,079 total CFPB complaints across 50 states, with 149 filed in the most recent 12 months against 930 historical complaints before that window. The trailing-12-month volume represents 13.8% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 94% timely-response rate against a 16% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 50 states, led by Texas with 130 and Florida with 123, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.9/100 places Alorica Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
149
13.8% of total history
Stable →
States active
50
Distinct state filings
Timely response rate
94%
Within CFPB SLA window
Consumer disputes
16%
After company response
Reputation grade
D
54.9/100 composite
Response-quality profile
How Alorica Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 93.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 31.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 89.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Alorica Inc. compare to its peers?
Alorica Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Cont'd attempts collect debt not owed283 (%)
Communication tactics108 (%)
False statements or representation97 (%)
Disclosure verification of debt132 (%)
Attempts to collect debt not owed105 (%)
Written notification about debt50 (%)
Took or threatened to take negative or legal action43 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 177 |
| Communication tactics | Frequent or repeated calls | 108 |
| Cont'd attempts collect debt not owed | Debt was paid | 106 |
| False statements or representation | Attempted to collect wrong amount | 97 |
| Disclosure verification of debt | Not given enough info to verify debt | 91 |
| Attempts to collect debt not owed | Debt is not yours | 70 |
| Written notification about debt | Didn't receive enough information to verify debt | 50 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 43 |
| Disclosure verification of debt | Right to dispute notice not received | 41 |
| Attempts to collect debt not owed | Debt was paid | 35 |
Where do complaints against Alorica Inc. come from?
The states where consumers have filed the most CFPB complaints against Alorica Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Alorica Inc.
Across 50 states with at least one filing
- Texas
Texas
130 complaints
- Florida
Florida
123 complaints
- California
California
118 complaints
- New York
New York
58 complaints
- Georgia
Georgia
58 complaints
- Arizona 51
Arizona
51 complaints
- Illinois 44
Illinois
44 complaints
- Idaho 32
Idaho
32 complaints
Frequently Asked Questions
What is the most common complaint against Alorica Inc.? ▼
The most common issue consumers report about Alorica Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 1,079 complaints filed with the CFPB.
Are complaints against Alorica Inc. increasing or decreasing? ▼
Complaints against Alorica Inc. have been stable. The company received 149 complaints in the last 12 months.
What is Alorica Inc.'s reputation grade? ▼
Alorica Inc. has a reputation grade of D (score: 54.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Alorica Inc. respond to consumer complaints? ▼
Alorica Inc. has a 94% timely response rate to CFPB complaints. Consumers disputed the company's response in 16% of cases.
In how many states does Alorica Inc. operate? ▼
Alorica Inc. has received CFPB complaints from consumers in 50 states, with the most complaints from Texas (130 complaints).
What can I do if Alorica Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Alorica Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |