Total CFPB complaints
22
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 22 complaints
Alliance Collection Service — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Alliance Collection Service
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
4 complaints
- Communication tactics
Communication tactics
3 complaints
- Written notification about debt
Written notification about debt
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
2 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
2 complaints
B
Grade B · 68.3/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Alliance Collection Service?
Alliance Collection Service has accumulated 22 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 22 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Alabama with 9 and Mississippi with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.3/100 places Alliance Collection Service in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
5
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
B
68.3/100 composite
Response-quality profile
How Alliance Collection Service performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 40.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Alliance Collection Service compare to its peers?
Alliance Collection Se… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-01 2023-09
Top Consumer Issues
Communication tactics3 (%)
Written notification about debt3 (%)
Threatened to contact someone or share information improperly2 (%)
Attempts to collect debt not owed3 (%)
Cont'd attempts collect debt not owed4 (%)
Improper contact or sharing of info2 (%)
False statements or representation2 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Threatened to contact someone or share information improperly | Contacted your employer | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
Where do complaints against Alliance Collection Service come from?
The states where consumers have filed the most CFPB complaints against Alliance Collection Service. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Alliance Collection Service
Across 5 states with at least one filing
- Alabama
Alabama
9 complaints
- Mississippi
Mississippi
7 complaints
- Tennessee 3
Tennessee
3 complaints
- Arkansas 1
Arkansas
1 complaints
- Michigan 1
Michigan
1 complaints
Frequently Asked Questions
What is the most common complaint against Alliance Collection Service? ▼
The most common issue consumers report about Alliance Collection Service is "Communication tactics", specifically "Frequent or repeated calls". This is based on 22 complaints filed with the CFPB.
Are complaints against Alliance Collection Service increasing or decreasing? ▼
Complaints against Alliance Collection Service have been stable. The company received 0 complaints in the last 12 months.
What is Alliance Collection Service's reputation grade? ▼
Alliance Collection Service has a reputation grade of B (score: 68.3/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Alliance Collection Service respond to consumer complaints? ▼
Alliance Collection Service has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does Alliance Collection Service operate? ▼
Alliance Collection Service has received CFPB complaints from consumers in 5 states, with the most complaints from Alabama (9 complaints).
What can I do if Alliance Collection Service is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Alliance Collection Service violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |