Total CFPB complaints
42
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 42 complaints
ADP Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 18 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about ADP Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
11 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
10 complaints
- False statements or representation
False statements or representation
6 complaints
- Threatened to contact someone or share information improperly 4
Threatened to contact someone or share information improperly
4 complaints
- Electronic communications 2
Electronic communications
2 complaints
F
Grade F · 51.2/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about ADP Inc.?
ADP Inc. has accumulated 42 total CFPB complaints across 18 states, with 9 filed in the most recent 12 months against 33 historical complaints before that window. The trailing-12-month volume represents 21.4% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 83% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 18 states, led by Texas with 7 and California with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.2/100 places ADP Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
9
21.4% of total history
Stable →
States active
18
Distinct state filings
Timely response rate
83%
Within CFPB SLA window
Reputation grade
F
51.2/100 composite
Response-quality profile
How ADP Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 83.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 32.1%
Share of US states + territories with at least one filed complaint against this collector.
How does ADP Inc. compare to its peers?
ADP Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2022-08 2026-02
Top Consumer Issues
False statements or representation6 (%)
Attempts to collect debt not owed11 (%)
Took or threatened to take negative or legal action10 (%)
Threatened to contact someone or share information improperly4 (%)
Electronic communications2 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 6 |
| Attempts to collect debt not owed | Debt is not yours | 6 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 4 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 3 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 3 |
| Attempts to collect debt not owed | Debt was paid | 3 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Electronic communications | You told them to stop contacting you, but they keep trying | 2 |
| Threatened to contact someone or share information improperly | Contacted your employer | 2 |
Where do complaints against ADP Inc. come from?
The states where consumers have filed the most CFPB complaints against ADP Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against ADP Inc.
Across 18 states with at least one filing
- Texas
Texas
7 complaints
- California
California
6 complaints
- New York
New York
6 complaints
- Virginia
Virginia
4 complaints
- Georgia
Georgia
4 complaints
- Illinois 2
Illinois
2 complaints
- Missouri 2
Missouri
2 complaints
- Nevada 1
Nevada
1 complaints
Frequently Asked Questions
What is the most common complaint against ADP Inc.? ▼
The most common issue consumers report about ADP Inc. is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 42 complaints filed with the CFPB.
Are complaints against ADP Inc. increasing or decreasing? ▼
Complaints against ADP Inc. have been stable. The company received 9 complaints in the last 12 months.
What is ADP Inc.'s reputation grade? ▼
ADP Inc. has a reputation grade of F (score: 51.2/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does ADP Inc. respond to consumer complaints? ▼
ADP Inc. has a 83% timely response rate to CFPB complaints.
In how many states does ADP Inc. operate? ▼
ADP Inc. has received CFPB complaints from consumers in 18 states, with the most complaints from Texas (7 complaints).
What can I do if ADP Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If ADP Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |