Total CFPB complaints
73
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 73 complaints
Adelante, Inc — Debt Collector Complaint Profile
CFPB complaint profile across 12 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Adelante, Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
28 complaints
- Written notification about debt
Written notification about debt
27 complaints
- False statements or representation 7
False statements or representation
7 complaints
- Took or threatened to take negative or legal action 5
Took or threatened to take negative or legal action
5 complaints
- Communication tactics 4
Communication tactics
4 complaints
- Electronic communications 1
Electronic communications
1 complaints
D
Grade D · 54.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Adelante, Inc?
Adelante, Inc has accumulated 73 total CFPB complaints across 12 states, with 21 filed in the most recent 12 months against 52 historical complaints before that window. The trailing-12-month volume represents 28.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 12 states, led by Texas with 56 and Florida with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.5/100 places Adelante, Inc in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
21
28.8% of total history
Rising ↑
States active
12
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
54.5/100 composite
Response-quality profile
How Adelante, Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 21.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Adelante, Inc compare to its peers?
Adelante, Inc National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-11 2026-02
Top Consumer Issues
Written notification about debt27 (%)
Attempts to collect debt not owed28 (%)
False statements or representation7 (%)
Communication tactics4 (%)
Took or threatened to take negative or legal action5 (%)
Electronic communications1 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 18 |
| Attempts to collect debt not owed | Debt is not yours | 13 |
| Attempts to collect debt not owed | Debt was paid | 11 |
| Written notification about debt | Didn't receive notice of right to dispute | 9 |
| False statements or representation | Attempted to collect wrong amount | 7 |
| Communication tactics | Frequent or repeated calls | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 4 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 1 |
| Electronic communications | Frequent or repeated messages | 1 |
Where do complaints against Adelante, Inc come from?
The states where consumers have filed the most CFPB complaints against Adelante, Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Adelante, Inc
Across 12 states with at least one filing
- Texas
Texas
56 complaints
- Florida 4
Florida
4 complaints
- New York 2
New York
2 complaints
- Illinois 2
Illinois
2 complaints
- Georgia 2
Georgia
2 complaints
- Colorado 1
Colorado
1 complaints
- Mississippi 1
Mississippi
1 complaints
- California 1
California
1 complaints
Frequently Asked Questions
What is the most common complaint against Adelante, Inc? ▼
The most common issue consumers report about Adelante, Inc is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 73 complaints filed with the CFPB.
Are complaints against Adelante, Inc increasing or decreasing? ▼
Complaints against Adelante, Inc are rising. The company received 21 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Adelante, Inc's reputation grade? ▼
Adelante, Inc has a reputation grade of D (score: 54.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Adelante, Inc respond to consumer complaints? ▼
Adelante, Inc has a 100% timely response rate to CFPB complaints.
In how many states does Adelante, Inc operate? ▼
Adelante, Inc has received CFPB complaints from consumers in 12 states, with the most complaints from Texas (56 complaints).
What can I do if Adelante, Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Adelante, Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |