Total CFPB complaints
1,557
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 1,557 complaints
Ad Astra Recovery Services Inc — Debt Collector Complaint Profile
CFPB complaint profile across 41 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Ad Astra Recovery Services Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
513 complaints
- Written notification about debt
Written notification about debt
327 complaints
- Cont'd attempts collect debt not owed 173
Cont'd attempts collect debt not owed
173 complaints
- Disclosure verification of debt 103
Disclosure verification of debt
103 complaints
- False statements or representation 73
False statements or representation
73 complaints
- Took or threatened to take negative or legal action 58
Took or threatened to take negative or legal action
58 complaints
D
Grade D · 53.3/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Ad Astra Recovery Services Inc?
Ad Astra Recovery Services Inc has accumulated 1,557 total CFPB complaints across 41 states, with 0 filed in the most recent 12 months against 1,557 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 30% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 41 states, led by Texas with 665 and California with 332, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.3/100 places Ad Astra Recovery Services Inc in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
41
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
30%
After company response
Reputation grade
D
53.3/100 composite
Response-quality profile
How Ad Astra Recovery Services Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 60.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 73.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Ad Astra Recovery Services Inc compare to its peers?
Ad Astra Recovery Serv… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-10 2020-09
Top Consumer Issues
Attempts to collect debt not owed513 (%)
Written notification about debt327 (%)
Cont'd attempts collect debt not owed173 (%)
Disclosure verification of debt103 (%)
False statements or representation73 (%)
Took or threatened to take negative or legal action58 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 312 |
| Written notification about debt | Didn't receive enough information to verify debt | 277 |
| Attempts to collect debt not owed | Debt was result of identity theft | 124 |
| Cont'd attempts collect debt not owed | Debt is not mine | 116 |
| Disclosure verification of debt | Not given enough info to verify debt | 103 |
| Attempts to collect debt not owed | Debt was paid | 77 |
| False statements or representation | Attempted to collect wrong amount | 73 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 58 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 57 |
| Written notification about debt | Didn't receive notice of right to dispute | 50 |
Where do complaints against Ad Astra Recovery Services Inc come from?
The states where consumers have filed the most CFPB complaints against Ad Astra Recovery Services Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Ad Astra Recovery Services Inc
Across 41 states with at least one filing
- Texas
Texas
665 complaints
- California
California
332 complaints
- Nevada 60
Nevada
60 complaints
- Louisiana 57
Louisiana
57 complaints
- Tennessee 52
Tennessee
52 complaints
- Missouri 46
Missouri
46 complaints
- Alabama 39
Alabama
39 complaints
- Arizona 35
Arizona
35 complaints
Frequently Asked Questions
What is the most common complaint against Ad Astra Recovery Services Inc? ▼
The most common issue consumers report about Ad Astra Recovery Services Inc is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,557 complaints filed with the CFPB.
Are complaints against Ad Astra Recovery Services Inc increasing or decreasing? ▼
Complaints against Ad Astra Recovery Services Inc have been stable. The company received 0 complaints in the last 12 months.
What is Ad Astra Recovery Services Inc's reputation grade? ▼
Ad Astra Recovery Services Inc has a reputation grade of D (score: 53.3/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Ad Astra Recovery Services Inc respond to consumer complaints? ▼
Ad Astra Recovery Services Inc has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 30% of cases.
In how many states does Ad Astra Recovery Services Inc operate? ▼
Ad Astra Recovery Services Inc has received CFPB complaints from consumers in 41 states, with the most complaints from Texas (665 complaints).
What can I do if Ad Astra Recovery Services Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Ad Astra Recovery Services Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |