Total CFPB complaints
20
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 20 complaints
Account Control Systems, Inc — Debt Collector Complaint Profile
CFPB complaint profile across 12 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Account Control Systems, Inc
- Written notification about debt
Written notification about debt
5 complaints
- Communication tactics
Communication tactics
3 complaints
- Disclosure verification of debt
Disclosure verification of debt
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
B
Grade B · 66.8/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Account Control Systems, Inc?
Account Control Systems, Inc has accumulated 20 total CFPB complaints across 12 states, with 0 filed in the most recent 12 months against 20 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 80% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 12 states, led by New York with 5 and New Jersey with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 66.8/100 places Account Control Systems, Inc in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
12
Distinct state filings
Timely response rate
80%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
66.8/100 composite
Response-quality profile
How Account Control Systems, Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 80.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 21.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Account Control Systems, Inc compare to its peers?
Account Control System… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-01 2024-05
Top Consumer Issues
Written notification about debt5 (%)
Communication tactics3 (%)
Disclosure verification of debt3 (%)
Attempts to collect debt not owed3 (%)
False statements or representation1 (%)
Cont'd attempts collect debt not owed2 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 4 |
| Communication tactics | Threatened to take legal action | 3 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
Where do complaints against Account Control Systems, Inc come from?
The states where consumers have filed the most CFPB complaints against Account Control Systems, Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Account Control Systems, Inc
Across 12 states with at least one filing
- New York
New York
5 complaints
- New Jersey
New Jersey
3 complaints
- Ohio
Ohio
2 complaints
- California
California
2 complaints
- Missouri 1
Missouri
1 complaints
- Georgia 1
Georgia
1 complaints
- Washington 1
Washington
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
Frequently Asked Questions
What is the most common complaint against Account Control Systems, Inc? ▼
The most common issue consumers report about Account Control Systems, Inc is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 20 complaints filed with the CFPB.
Are complaints against Account Control Systems, Inc increasing or decreasing? ▼
Complaints against Account Control Systems, Inc are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Account Control Systems, Inc's reputation grade? ▼
Account Control Systems, Inc has a reputation grade of B (score: 66.8/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Account Control Systems, Inc respond to consumer complaints? ▼
Account Control Systems, Inc has a 80% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Account Control Systems, Inc operate? ▼
Account Control Systems, Inc has received CFPB complaints from consumers in 12 states, with the most complaints from New York (5 complaints).
What can I do if Account Control Systems, Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Account Control Systems, Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |