Total CFPB complaints
24
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 24 complaints
ACCESS GROUP INC. — Debt Collector Complaint Profile
CFPB complaint profile across 12 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about ACCESS GROUP INC.
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
6 complaints
- Communication tactics
Communication tactics
4 complaints
- Disclosure verification of debt
Disclosure verification of debt
3 complaints
- Written notification about debt
Written notification about debt
3 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 66.9/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about ACCESS GROUP INC.?
ACCESS GROUP INC. has accumulated 24 total CFPB complaints across 12 states, with 1 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 4.2% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 23% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 12 states, led by Florida with 6 and New York with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 66.9/100 places ACCESS GROUP INC. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
4.2% of total history
Stable →
States active
12
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
23%
After company response
Reputation grade
B
66.9/100 composite
Response-quality profile
How ACCESS GROUP INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 46.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 21.4%
Share of US states + territories with at least one filed complaint against this collector.
How does ACCESS GROUP INC. compare to its peers?
ACCESS GROUP INC. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-02 2025-12
Top Consumer Issues
Disclosure verification of debt3 (%)
False statements or representation2 (%)
Communication tactics4 (%)
Took or threatened to take negative or legal action6 (%)
Written notification about debt3 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Communication tactics | Threatened to take legal action | 2 |
| Communication tactics | Called after sent written cease of comm | 2 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 1 |
Where do complaints against ACCESS GROUP INC. come from?
The states where consumers have filed the most CFPB complaints against ACCESS GROUP INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against ACCESS GROUP INC.
Across 12 states with at least one filing
- Florida
Florida
6 complaints
- New York
New York
4 complaints
- California
California
3 complaints
- Illinois 2
Illinois
2 complaints
- Michigan 2
Michigan
2 complaints
- District of Columbia 1
District of Columbia
1 complaints
- Rhode Island 1
Rhode Island
1 complaints
- Minnesota 1
Minnesota
1 complaints
Frequently Asked Questions
What is the most common complaint against ACCESS GROUP INC.? ▼
The most common issue consumers report about ACCESS GROUP INC. is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 24 complaints filed with the CFPB.
Are complaints against ACCESS GROUP INC. increasing or decreasing? ▼
Complaints against ACCESS GROUP INC. have been stable. The company received 1 complaints in the last 12 months.
What is ACCESS GROUP INC.'s reputation grade? ▼
ACCESS GROUP INC. has a reputation grade of B (score: 66.9/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does ACCESS GROUP INC. respond to consumer complaints? ▼
ACCESS GROUP INC. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 23% of cases.
In how many states does ACCESS GROUP INC. operate? ▼
ACCESS GROUP INC. has received CFPB complaints from consumers in 12 states, with the most complaints from Florida (6 complaints).
What can I do if ACCESS GROUP INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If ACCESS GROUP INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |