Total CFPB complaints
23
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 23 complaints
Acceptance Solutions Group, INC — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Acceptance Solutions Group, INC
- Communication tactics
Communication tactics
7 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
- Improper contact or sharing of info 2
Improper contact or sharing of info
2 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
B
Grade B · 66.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Acceptance Solutions Group, INC?
Acceptance Solutions Group, INC has accumulated 23 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 87% timely-response rate against a 8% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Texas with 11 and Ohio with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 66.2/100 places Acceptance Solutions Group, INC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
5
Distinct state filings
Timely response rate
87%
Within CFPB SLA window
Consumer disputes
8%
After company response
Reputation grade
B
66.2/100 composite
Response-quality profile
How Acceptance Solutions Group, INC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 87.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 16.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Acceptance Solutions Group, INC compare to its peers?
Acceptance Solutions G… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-05 2019-07
Top Consumer Issues
Communication tactics7 (%)
Threatened to contact someone or share information improperly2 (%)
Written notification about debt1 (%)
Took or threatened to take negative or legal action2 (%)
Improper contact or sharing of info2 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 5 |
| Threatened to contact someone or share information improperly | Contacted your employer | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Communication tactics | Used obscene/profane/abusive language | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
Where do complaints against Acceptance Solutions Group, INC come from?
The states where consumers have filed the most CFPB complaints against Acceptance Solutions Group, INC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Acceptance Solutions Group, INC
Across 5 states with at least one filing
- Texas
Texas
11 complaints
- Ohio
Ohio
7 complaints
- Missouri 3
Missouri
3 complaints
- Georgia 1
Georgia
1 complaints
- Wisconsin 1
Wisconsin
1 complaints
Frequently Asked Questions
What is the most common complaint against Acceptance Solutions Group, INC? ▼
The most common issue consumers report about Acceptance Solutions Group, INC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 23 complaints filed with the CFPB.
Are complaints against Acceptance Solutions Group, INC increasing or decreasing? ▼
Complaints against Acceptance Solutions Group, INC have been stable. The company received 0 complaints in the last 12 months.
What is Acceptance Solutions Group, INC's reputation grade? ▼
Acceptance Solutions Group, INC has a reputation grade of B (score: 66.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Acceptance Solutions Group, INC respond to consumer complaints? ▼
Acceptance Solutions Group, INC has a 87% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.
In how many states does Acceptance Solutions Group, INC operate? ▼
Acceptance Solutions Group, INC has received CFPB complaints from consumers in 5 states, with the most complaints from Texas (11 complaints).
What can I do if Acceptance Solutions Group, INC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Acceptance Solutions Group, INC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |