Total CFPB complaints
11
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 11 complaints
Academy Mortgage Corporation — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Academy Mortgage Corporation
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
9 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
F
Grade F · 33.7/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Academy Mortgage Corporation?
Academy Mortgage Corporation has accumulated 11 total CFPB complaints across 6 states, with 10 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 90.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 9% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Texas with 4 and North Carolina with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 33.7/100 places Academy Mortgage Corporation in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
10
90.9% of total history
Rising ↑
States active
6
Distinct state filings
Timely response rate
9%
Within CFPB SLA window
Reputation grade
F
33.7/100 composite
Response-quality profile
How Academy Mortgage Corporation performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 9.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Academy Mortgage Corporation compare to its peers?
Academy Mortgage Corpo… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-06 2026-02
Top Consumer Issues
Took or threatened to take negative or legal action9 (%)
Attempts to collect debt not owed1 (%)
Threatened to contact someone or share information improperly1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 9 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
Where do complaints against Academy Mortgage Corporation come from?
The states where consumers have filed the most CFPB complaints against Academy Mortgage Corporation. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Academy Mortgage Corporation
Across 6 states with at least one filing
- Texas
Texas
4 complaints
- North Carolina
North Carolina
3 complaints
- Oklahoma 1
Oklahoma
1 complaints
- Georgia 1
Georgia
1 complaints
- Tennessee 1
Tennessee
1 complaints
- Oregon 1
Oregon
1 complaints
Frequently Asked Questions
What is the most common complaint against Academy Mortgage Corporation? ▼
The most common issue consumers report about Academy Mortgage Corporation is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 11 complaints filed with the CFPB.
Are complaints against Academy Mortgage Corporation increasing or decreasing? ▼
Complaints against Academy Mortgage Corporation are rising. The company received 10 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Academy Mortgage Corporation's reputation grade? ▼
Academy Mortgage Corporation has a reputation grade of F (score: 33.7/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Academy Mortgage Corporation respond to consumer complaints? ▼
Academy Mortgage Corporation has a 9% timely response rate to CFPB complaints.
In how many states does Academy Mortgage Corporation operate? ▼
Academy Mortgage Corporation has received CFPB complaints from consumers in 6 states, with the most complaints from Texas (4 complaints).
What can I do if Academy Mortgage Corporation is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Academy Mortgage Corporation violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |