This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 19 complaints

West Central Texas Collection Bureau - Debt Collector Complaint Profile

CFPB complaint profile across 4 states, reputation grade C.

Complaints by issue type

What consumers report about West Central Texas Collection Bureau

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record west-central-texas-collection-bureau West Central Texas Collection Bureau

Grade C · 19 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed

  • VOL 19
  • GRADE C
  • 12MO 0
  • STATES 4
  • TIMELY 100%
  • ISSUE Attempts to collect debt n…
  • RANK #1,959
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Account Liquidation Services Inc. (19 complaints)

Account Liquidation Services Inc.Account Liquidation Services…19ACI Worldwide, Corp.ACI Worldwide, Corp.19Advanced Recovery Group LLCAdvanced Recovery Group LLC19AIH Receivables Management Inc.AIH Receivables Management I…19West Central Texas Collection Bureau (this)West Central Texas Collectio…19
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

West Central Texas Collection Bureau's 19 CFPB complaints sit next to Account Liquidation Services Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 19 complaints break down

Every complaint issue type on record for West Central Texas Collection Bureau, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
57.7/100
West Central Texas Collection Bureau

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
19
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate N/A
N/A
No dispute rate reported.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

84.2% of West Central Texas Collection Bureau's CFPB filings land in Texas

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Texas 84.2%
16 of 19 filings · 4 states touched
Seasonal peak
2025-09 14.3%
8–15% band · 6 filings
Corpus ranks
#1,959 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does West Central Texas Collection Bureau compare to its peers?

How does West Central Texas Collection Bureau compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
West Central Texas Collection Bureau National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
100%
95%
91%
Consumer-dispute ratelower is better
0%
50%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy West Central Texas Collection Bureau a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 7 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%20%40%60% Timely response rate (%) Dispute rate (%) West Central Texas Collection Bureau vs. 7 similar-volume peers, by response speed and dispute rate UNITED GUARANTY CORPORATIONTurner Acceptance Corp.Thrive National CorporationThe Law Offices of Burr & Reid, LLPStewart, Zlimen & Jungers, Attorneys, Ltd.S.B.S. Trust Deed NetworkRCS Recovery Services, LLC
Source: CFPB Consumer Complaint Database

West Central Texas Collection Bureau's complaint volume in context

West Central Texas Collection Bureau vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

19 64th percentile higher than 64% of 5,420 collectors

0–20: 3,504 collectors (65%). This entry sits in this band. 20–40: 565 collectors (10%). Above this entry. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. West Central Texas Collection Bureau 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2022-07 2026-01

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
10
Written notification about debt
5
Took or threatened to take negative or legal action
2
False statements or representation
2

Where do complaints against West Central Texas Collection Bureau come from?

West Central Texas Collection Bureau's own per-state count, not a national baseline.

Top states by complaints against West Central Texas Collection Bureau

Across 4 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for West Central Texas Collection Bureau: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 19.

4 peers

Know your rights before responding to West Central Texas Collection Bureau: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.