This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 19 complaints

ACI Worldwide, Corp. - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade B.

Complaints by issue type

What consumers report about ACI Worldwide, Corp.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record aci-worldwide-corp ACI Worldwide, Corp.

Grade B · 19 CFPB filings · 95% timely · lead issue: Attempts to collect debt not owed

  • VOL 19
  • GRADE B
  • 12MO 0
  • STATES 9
  • TIMELY 95%
  • DISPUTE 0%
  • ISSUE Attempts to collect debt n…
  • RANK #1,918
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Account Liquidation Services Inc. (19 complaints)

Account Liquidation Services Inc.Account Liquidation Services…19Advanced Recovery Group LLCAdvanced Recovery Group LLC19AIH Receivables Management Inc.AIH Receivables Management I…19Association Capital Resources, LLCAssociation Capital Resource…19ACI Worldwide, Corp. (this)ACI Worldwide, Corp. (this)19
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

ACI Worldwide, Corp.'s 19 CFPB complaints sit next to Account Liquidation Services Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 19 complaints break down

Every complaint issue type on record for ACI Worldwide, Corp., not just the top ones shown above.

Reputation score breakdown

B
Composite reputation score
68.5/100
ACI Worldwide, Corp.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
19
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
95%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
0%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Florida is the plurality state for ACI Worldwide, Corp. (26.3%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Florida 26.3%
Mid-band (15–30%) · 9 states with ≥1 filing
Seasonal peak
2016-02 14.3%
8–15% band · 1 filings
Corpus ranks
#1,918 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does ACI Worldwide, Corp. compare to its peers?

How does ACI Worldwide, Corp. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
ACI Worldwide, Corp. National average
Complaints (last 12 mo)lower is better
0
4
268
Timely-response ratehigher is better
95%
100%
91%
Consumer-dispute ratelower is better
0%
67%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy ACI Worldwide, Corp. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%20%40%60%80% Timely response rate (%) Dispute rate (%) ACI Worldwide, Corp. vs. 7 similar-volume peers, by response speed and dispute rate ACI Worldwide, Corp.AIH Receivables Management Inc.Account Liquidation Services Inc.Association Capital Resources, LLCCentric Asset Management IncCredit Associates of Maui, LTDCrow Creek Sioux TribeDebt Management Partners LLC
Source: CFPB Consumer Complaint Database

ACI Worldwide, Corp.'s complaint volume in context

ACI Worldwide, Corp. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

19 65th percentile higher than 65% of 5,420 collectors

0–20: 3,504 collectors (65%). This entry sits in this band. 20–40: 565 collectors (10%). Above this entry. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. ACI Worldwide, Corp. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2016-02 2023-05

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
7
False statements or representation
4
Written notification about debt
3
Communication tactics
2
Took or threatened to take negative or legal action
1
Cont'd attempts collect debt not owed
1
Threatened to contact someone or share information improperly
1

Where do complaints against ACI Worldwide, Corp. come from?

ACI Worldwide, Corp.'s own per-state count, not a national baseline.

Top states by complaints against ACI Worldwide, Corp.

Across 9 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for ACI Worldwide, Corp.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 19.

4 peers

Know your rights before responding to ACI Worldwide, Corp.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.