What is the most common complaint against ACI Worldwide, Corp.?

The most common issue consumers report about ACI Worldwide, Corp. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 19 complaints filed with the CFPB.

Are complaints against ACI Worldwide, Corp. increasing or decreasing?

Complaints against ACI Worldwide, Corp. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is ACI Worldwide, Corp.'s reputation grade?

ACI Worldwide, Corp. has a reputation grade of B (score: 68.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does ACI Worldwide, Corp. respond to consumer complaints?

ACI Worldwide, Corp. has a 95% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does ACI Worldwide, Corp. operate?

ACI Worldwide, Corp. has received CFPB complaints from consumers in 9 states, with the most complaints from Florida (5 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

ACI Worldwide, Corp. - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade B.

Compiled by PlainCollector

Attempts to collect debt not owed

7
False statements or representation

4
Written notification about debt

3
Communication tactics

2
Took or threatened to take negative or legal action

1
Cont'd attempts collect debt not owed

1

Data updated September 2026

CFPB complaint disposition

CCDB record aci-worldwide-corp ACI Worldwide, Corp.

Grade B · 19 CFPB filings · 95% timely · lead issue: Attempts to collect debt not owed · vol #1918 · compose #1433

VOL 19
GRADE B
12MO 0
STATES 9
TIMELY 95%
DISPUTE 0%
ISSUE Attempts to collect debt n…
RANK #1,918
COMPOSE #1,433

Volume peers

Nearest volume peer: Account Liquidation Services Inc. (19 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

ACI Worldwide, Corp.'s 19 CFPB complaints sit next to Account Liquidation Services Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Florida is the plurality state for ACI Worldwide, Corp. (26.3%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state: Florida 26.3%; Mid-band (15–30%) · 9 states with ≥1 filing
Seasonal peak: 2016-02 14.3%; 8–15% band · 1 filings
Corpus ranks: #1,918 volume; #1,433 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does ACI Worldwide, Corp. compare to its peers?

How does ACI Worldwide, Corp. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

ACI Worldwide, Corp. National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

95%

100%

91%

Consumer-dispute ratelower is better

67%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2016-02 2023-05

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	7
False statements or representation	4
Written notification about debt	3
Communication tactics	2
Took or threatened to take negative or legal action	1
Cont'd attempts collect debt not owed	1
Threatened to contact someone or share information improperly	1

Where do complaints against ACI Worldwide, Corp. come from?

ACI Worldwide, Corp.'s own per-state count, not a national baseline.

Florida

5
California

3
Maryland

2
New York

2
Georgia

1
Illinois

1
Ohio

1
Pennsylvania

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for ACI Worldwide, Corp.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 19.

4 peers

Know your rights before responding to ACI Worldwide, Corp.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.