What is the most common complaint against Trustly, Inc.?

The most common issue consumers report about Trustly, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 17 complaints filed with the CFPB.

Are complaints against Trustly, Inc. increasing or decreasing?

Complaints against Trustly, Inc. are rising. The company received 13 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Trustly, Inc.'s reputation grade?

Trustly, Inc. has a reputation grade of C (score: 59.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Trustly, Inc. respond to consumer complaints?

Trustly, Inc. has a 100% timely response rate to CFPB complaints.

In how many states does Trustly, Inc. operate?

Trustly, Inc. has received CFPB complaints from consumers in 9 states, with the most complaints from New Jersey (3 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Trustly, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

14
Electronic communications

3

Data updated September 2026

CFPB complaint disposition

CCDB record trustly-inc Trustly, Inc.

Grade C · 17 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #2060 · compose #2471

VOL 17
GRADE C
12MO 13
STATES 9
TIMELY 100%
ISSUE Attempts to collect debt n…
RANK #2,060
COMPOSE #2,471

Volume peers

Nearest volume peer: A/R Concepts, Inc. (17 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Trustly, Inc.'s 17 CFPB complaints sit next to A/R Concepts, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

New Jersey is the plurality state for Trustly, Inc. (17.6%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state: New Jersey 17.6%; Mid-band (15–30%) · 9 states with ≥1 filing
Seasonal peak: 2016-06 12.5%; 8–15% band · 5 filings
Corpus ranks: #2,060 volume; #2,471 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Trustly, Inc. compare to its peers?

How does Trustly, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Trustly, Inc. National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

88%

91%

Consumer-dispute ratelower is better

13%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2016-06 2022-12

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	14
Electronic communications	3

Where do complaints against Trustly, Inc. come from?

Trustly, Inc.'s own per-state count, not a national baseline.

New Jersey

3
New York

3
Florida

2
Illinois

2
Michigan

2
Pennsylvania

2
Georgia

1
Iowa

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Trustly, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 17.

4 peers

Know your rights before responding to Trustly, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.