What is the most common complaint against Total Customer Service, Inc.?

The most common issue consumers report about Total Customer Service, Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 24 complaints filed with the CFPB.

Are complaints against Total Customer Service, Inc. increasing or decreasing?

Complaints against Total Customer Service, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Total Customer Service, Inc.'s reputation grade?

Total Customer Service, Inc. has a reputation grade of B (score: 66.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Total Customer Service, Inc. respond to consumer complaints?

Total Customer Service, Inc. has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Total Customer Service, Inc. operate?

Total Customer Service, Inc. has received CFPB complaints from consumers in 12 states, with the most complaints from California (7 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Total Customer Service, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 12 states, reputation grade B.

Compiled by PlainCollector

Cont'd attempts collect debt not owed

13
Disclosure verification of debt

3
Attempts to collect debt not owed

2
Written notification about debt

2
Took or threatened to take negative or legal action

2
False statements or representation

1

Data updated September 2026

CFPB complaint disposition

CCDB record total-customer-service-inc Total Customer Service, Inc.

Grade B · 24 CFPB filings · 92% timely · lead issue: Cont'd attempts collect debt not owed · vol #1755 · compose #1710

VOL 24
GRADE B
12MO 0
STATES 12
TIMELY 92%
DISPUTE 0%
ISSUE Cont'd attempts collect de…
RANK #1,755
COMPOSE #1,710

Volume peers

Nearest volume peer: Acceptance Rentals, Inc. (24 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Total Customer Service, Inc.'s 24 CFPB complaints sit next to Acceptance Rentals, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

California is the plurality state for Total Customer Service, Inc. (29.2%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state: California 29.2%; Mid-band (15–30%) · 12 states with ≥1 filing
Seasonal peak: 2015-01 11.1%; 8–15% band · 1 filings
Corpus ranks: #1,755 volume; #1,710 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Total Customer Service, Inc. compare to its peers?

How does Total Customer Service, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Total Customer Service… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

92%

95%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-01 2017-09

Issue Detail Breakdown

Issue	Complaints
Cont'd attempts collect debt not owed	13
Disclosure verification of debt	3
Attempts to collect debt not owed	2
Written notification about debt	2
Took or threatened to take negative or legal action	2
False statements or representation	1
Taking/threatening an illegal action	1

Where do complaints against Total Customer Service, Inc. come from?

Total Customer Service, Inc.'s own per-state count, not a national baseline.

California

7
Florida

3
Louisiana

2
New Jersey

2
New York

2
Washington

2
Colorado

1
Minnesota

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Total Customer Service, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 24.

4 peers

Know your rights before responding to Total Customer Service, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.