Total CFPB complaints
26
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 26 complaints
The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group — Debt Collector Complaint Profile
CFPB complaint profile across 14 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group
- Didn't provide services promised
Didn't provide services promised
15 complaints
- Charged upfront or unexpected fees 5
Charged upfront or unexpected fees
5 complaints
- Problem with customer service 3
Problem with customer service
3 complaints
- False statements or representation 3
False statements or representation
3 complaints
F
Grade F · 26.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group?
The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group has accumulated 26 total CFPB complaints across 14 states, with 3 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 11.5% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Didn't provide services promised", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 4% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 14 states, led by Texas with 5 and Florida with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 26.0/100 places The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
11.5% of total history
Falling ↓
States active
14
Distinct state filings
Timely response rate
4%
Within CFPB SLA window
Reputation grade
F
26.0/100 composite
Response-quality profile
How The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 3.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 25.0%
Share of US states + territories with at least one filed complaint against this collector.
How does The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group compare to its peers?
The Law Firm of Derek … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-08 2026-01
Top Consumer Issues
Didn't provide services promised15 (%)
Charged upfront or unexpected fees5 (%)
Problem with customer service3 (%)
False statements or representation3 (%)
Most common issue: Didn't provide services promised
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Didn't provide services promised | — | 15 |
| Charged upfront or unexpected fees | — | 5 |
| Problem with customer service | — | 3 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group come from?
The states where consumers have filed the most CFPB complaints against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group
Across 14 states with at least one filing
- Texas
Texas
5 complaints
- Florida
Florida
4 complaints
- Oklahoma
Oklahoma
3 complaints
- Alabama
Alabama
2 complaints
- Kentucky
Kentucky
2 complaints
- Tennessee
Tennessee
2 complaints
- Virginia 1
Virginia
1 complaints
- Illinois 1
Illinois
1 complaints
Frequently Asked Questions
What is the most common complaint against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group? ▼
The most common issue consumers report about The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group is "Didn't provide services promised". This is based on 26 complaints filed with the CFPB.
Are complaints against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group increasing or decreasing? ▼
Complaints against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group are falling. The company received 3 complaints in the last 12 months, showing improvement over prior periods.
What is The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group's reputation grade? ▼
The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group has a reputation grade of F (score: 26.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group respond to consumer complaints? ▼
The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group has a 4% timely response rate to CFPB complaints.
In how many states does The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group operate? ▼
The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group has received CFPB complaints from consumers in 14 states, with the most complaints from Texas (5 complaints).
What can I do if The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |