What is the most common complaint against The Collection Connection?

The most common issue consumers report about The Collection Connection is "Attempts to collect debt not owed", specifically "Debt is not mine". This is based on 27 complaints filed with the CFPB.

Are complaints against The Collection Connection increasing or decreasing?

Complaints against The Collection Connection are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is The Collection Connection's reputation grade?

The Collection Connection has a reputation grade of C (score: 57.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does The Collection Connection respond to consumer complaints?

The Collection Connection has a 81% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.

In how many states does The Collection Connection operate?

The Collection Connection has received CFPB complaints from consumers in 6 states, with the most complaints from California (19 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

The Collection Connection - Debt Collector Complaint Profile

CFPB complaint profile across 6 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

10
Cont'd attempts collect debt not owed

7
False statements or representation

4
Disclosure verification of debt

2
Written notification about debt

1
Took or threatened to take negative or legal action

1

Data updated September 2026

CFPB complaint disposition

CCDB record the-collection-connection The Collection Connection

Grade C · 27 CFPB filings · 81% timely · lead issue: Attempts to collect debt not owed · vol #1650 · compose #2865

VOL 27
GRADE C
12MO 0
STATES 6
TIMELY 81%
DISPUTE 17%
ISSUE Attempts to collect debt n…
RANK #1,650
COMPOSE #2,865

Volume peers

Nearest volume peer: AAA Auto Title Loans, LLC (27 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

The Collection Connection's 27 CFPB complaints sit next to AAA Auto Title Loans, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

70.4% of The Collection Connection's CFPB filings land in California

High volume does not equal a clean composite: The Collection Connection is volume #1,650 but composite #2,865, while California dominates the geography. Corpus placement method.

Dominant state: California 70.4%; 19 of 27 filings · 6 states touched
Seasonal peak: 2026-02 10.5%; 8–15% band · 2 filings
Divergent corpus ranks: #1,650 volume; #2,865 composite; Cleanest-composite ladder is 1,215 places worse than volume

How does The Collection Connection compare to its peers?

How does The Collection Connection compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

The Collection Connect… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

81%

91%

Consumer-dispute ratelower is better

17%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2016-09 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	10
Cont'd attempts collect debt not owed	7
False statements or representation	4
Disclosure verification of debt	2
Written notification about debt	1
Took or threatened to take negative or legal action	1
Threatened to contact someone or share information improperly	1
Taking/threatening an illegal action	1

Where do complaints against The Collection Connection come from?

The Collection Connection's own per-state count, not a national baseline.

California

19
Nevada

2
Pennsylvania

2
Texas

2
Missouri

1
Virginia

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for The Collection Connection: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 27.

4 peers

Know your rights before responding to The Collection Connection: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.