This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 27 complaints

The Collection Connection - Debt Collector Complaint Profile

CFPB complaint profile across 6 states, reputation grade C.

Complaints by issue type

What consumers report about The Collection Connection

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record the-collection-connection The Collection Connection

Grade C · 27 CFPB filings · 81% timely · lead issue: Attempts to collect debt not owed

  • VOL 27
  • GRADE C
  • 12MO 0
  • STATES 6
  • TIMELY 81%
  • DISPUTE 17%
  • ISSUE Attempts to collect debt n…
  • RANK #1,650
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: AAA Auto Title Loans, LLC (27 complaints)

AAA Auto Title Loans, LLCAAA Auto Title Loans, LLC27Alliance Asset Management, Inc (Closed)Alliance Asset Management, I…27American Collection Systems, Inc.American Collection Systems,…27American Revenue Management, Inc.American Revenue Management,…27The Collection Connection (this)The Collection Connection (t…27
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

The Collection Connection's 27 CFPB complaints sit next to AAA Auto Title Loans, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 27 complaints break down

Every complaint issue type on record for The Collection Connection, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
57.5/100
The Collection Connection

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
27
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
81%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
17%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

70.4% of The Collection Connection's CFPB filings land in California

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
California 70.4%
19 of 27 filings · 6 states touched
Seasonal peak
2026-02 10.5%
8–15% band · 2 filings
Corpus ranks
#1,650 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does The Collection Connection compare to its peers?

How does The Collection Connection compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
The Collection Connection National average
Complaints (last 12 mo)lower is better
0
4
268
Timely-response ratehigher is better
81%
81%
91%
Consumer-dispute ratelower is better
17%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy The Collection Connection a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 7 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) The Collection Connection vs. 6 similar-volume peers, by response speed and dispute rate The Collection ConnectionSklar Law LLCThe Nguyen Law Firm, PLCSchukei Chevrolet VolkswagenVeldos, LLCRiverview Law Office, PLLCResource Management Group
Source: CFPB Consumer Complaint Database

The Collection Connection's complaint volume in context

The Collection Connection vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

27 70th percentile higher than 70% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). This entry sits in this band. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. The Collection Connection 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2016-09 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
10
Cont'd attempts collect debt not owed
7
False statements or representation
4
Disclosure verification of debt
2
Written notification about debt
1
Took or threatened to take negative or legal action
1
Threatened to contact someone or share information improperly
1
Taking/threatening an illegal action
1

Where do complaints against The Collection Connection come from?

The Collection Connection's own per-state count, not a national baseline.

Top states by complaints against The Collection Connection

Across 6 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for The Collection Connection: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 27.

4 peers

Know your rights before responding to The Collection Connection: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.