This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 29 complaints

The Cherrington Firm PLLC - Debt Collector Complaint Profile

CFPB complaint profile across 4 states, reputation grade F.

Complaints by issue type

What consumers report about The Cherrington Firm PLLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record the-cherrington-firm-pllc The Cherrington Firm PLLC

Grade F · 29 CFPB filings · 45% timely · lead issue: Attempts to collect debt not owed

  • VOL 29
  • GRADE F
  • 12MO 5
  • STATES 4
  • TIMELY 45%
  • DISPUTE 20%
  • ISSUE Attempts to collect debt n…
  • RANK #1,578
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Acquired Assets, Ltd. (29 complaints)

Acquired Assets, Ltd.Acquired Assets, Ltd.29Alco Collections, Inc.Alco Collections, Inc.29Allen & WithrowAllen & Withrow29Arivo Acceptance, LLCArivo Acceptance, LLC29The Cherrington Firm PLLC (this)The Cherrington Firm PLLC (t…29
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

The Cherrington Firm PLLC's 29 CFPB complaints sit next to Acquired Assets, Ltd. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 29 complaints break down

Every complaint issue type on record for The Cherrington Firm PLLC, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
43.1/100
The Cherrington Firm PLLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
29
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response C
45%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
20%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

82.8% of The Cherrington Firm PLLC's CFPB filings land in Utah

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Utah 82.8%
24 of 29 filings · 4 states touched
Seasonal peak
2025-07 11.9%
8–15% band · 7 filings
Corpus ranks
#1,578 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does The Cherrington Firm PLLC compare to its peers?

How does The Cherrington Firm PLLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
The Cherrington Firm PLLC National average
Complaints (last 12 mo)lower is better
5
1
268
Timely-response ratehigher is better
45%
100%
91%
Consumer-dispute ratelower is better
20%
56%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy The Cherrington Firm PLLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%20%40%60%80%100%120% 0%20%40%60% Timely response rate (%) Dispute rate (%) The Cherrington Firm PLLC vs. 9 similar-volume peers, by response speed and dispute rate The Cherrington Firm PLLCTH Professional & Medical Collections LTDWallace Management Company, LLCStreamline Recovery IncRussell Collection Agency, IncRound Two RecoveryProfessional Service BureauPioneer Capital Solutions IncPASCO, IncNiagara Portfolio Solutions LLC
Source: CFPB Consumer Complaint Database

The Cherrington Firm PLLC's complaint volume in context

The Cherrington Firm PLLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

29 71st percentile higher than 71% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). This entry sits in this band. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. The Cherrington Firm PLLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2023-07 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
9
Took or threatened to take negative or legal action
6
False statements or representation
5
Threatened to contact someone or share information improperly
3
Communication tactics
2
Cont'd attempts collect debt not owed
2
Written notification about debt
1
Disclosure verification of debt
1

Where do complaints against The Cherrington Firm PLLC come from?

The Cherrington Firm PLLC's own per-state count, not a national baseline.

Top states by complaints against The Cherrington Firm PLLC

Across 4 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for The Cherrington Firm PLLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 29.

4 peers

Know your rights before responding to The Cherrington Firm PLLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.