Total CFPB complaints
397
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 397 complaints
Simon's Agency, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 27 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Simon's Agency, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
151 complaints
- Written notification about debt
Written notification about debt
103 complaints
- Took or threatened to take negative or legal action 25
Took or threatened to take negative or legal action
25 complaints
- False statements or representation 22
False statements or representation
22 complaints
- Communication tactics 20
Communication tactics
20 complaints
- Cont'd attempts collect debt not owed 19
Cont'd attempts collect debt not owed
19 complaints
F
Grade F · 49.6/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Simon's Agency, Inc.?
Simon's Agency, Inc. has accumulated 397 total CFPB complaints across 27 states, with 19 filed in the most recent 12 months against 378 historical complaints before that window. The trailing-12-month volume represents 4.8% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 90% timely-response rate against a 37% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 27 states, led by New Jersey with 147 and New York with 111, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 49.6/100 places Simon's Agency, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
19
4.8% of total history
Stable →
States active
27
Distinct state filings
Timely response rate
90%
Within CFPB SLA window
Consumer disputes
37%
After company response
Reputation grade
F
49.6/100 composite
Response-quality profile
How Simon's Agency, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 90.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 74.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 48.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Simon's Agency, Inc. compare to its peers?
Simon's Agency, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-11 2026-03
Top Consumer Issues
Written notification about debt103 (%)
Attempts to collect debt not owed151 (%)
Took or threatened to take negative or legal action25 (%)
False statements or representation22 (%)
Communication tactics20 (%)
Cont'd attempts collect debt not owed19 (%)
Disclosure verification of debt11 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 86 |
| Attempts to collect debt not owed | Debt is not yours | 80 |
| Attempts to collect debt not owed | Debt was paid | 47 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 25 |
| Attempts to collect debt not owed | Debt was result of identity theft | 24 |
| False statements or representation | Attempted to collect wrong amount | 22 |
| Communication tactics | Frequent or repeated calls | 20 |
| Cont'd attempts collect debt not owed | Debt is not mine | 19 |
| Written notification about debt | Didn't receive notice of right to dispute | 17 |
| Disclosure verification of debt | Right to dispute notice not received | 11 |
Where do complaints against Simon's Agency, Inc. come from?
The states where consumers have filed the most CFPB complaints against Simon's Agency, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Simon's Agency, Inc.
Across 27 states with at least one filing
- New Jersey
New Jersey
147 complaints
- New York
New York
111 complaints
- Pennsylvania
Pennsylvania
63 complaints
- Florida 14
Florida
14 complaints
- North Carolina 12
North Carolina
12 complaints
- Delaware 7
Delaware
7 complaints
- Ohio 6
Ohio
6 complaints
- California 4
California
4 complaints
Frequently Asked Questions
What is the most common complaint against Simon's Agency, Inc.? ▼
The most common issue consumers report about Simon's Agency, Inc. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 397 complaints filed with the CFPB.
Are complaints against Simon's Agency, Inc. increasing or decreasing? ▼
Complaints against Simon's Agency, Inc. have been stable. The company received 19 complaints in the last 12 months.
What is Simon's Agency, Inc.'s reputation grade? ▼
Simon's Agency, Inc. has a reputation grade of F (score: 49.6/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Simon's Agency, Inc. respond to consumer complaints? ▼
Simon's Agency, Inc. has a 90% timely response rate to CFPB complaints. Consumers disputed the company's response in 37% of cases.
In how many states does Simon's Agency, Inc. operate? ▼
Simon's Agency, Inc. has received CFPB complaints from consumers in 27 states, with the most complaints from New Jersey (147 complaints).
What can I do if Simon's Agency, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Simon's Agency, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |