What is the most common complaint against Russell Collection Agency, Inc?

The most common issue consumers report about Russell Collection Agency, Inc is "Cont'd attempts collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 29 complaints filed with the CFPB.

Are complaints against Russell Collection Agency, Inc increasing or decreasing?

Complaints against Russell Collection Agency, Inc are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Russell Collection Agency, Inc's reputation grade?

Russell Collection Agency, Inc has a reputation grade of C (score: 56.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Russell Collection Agency, Inc respond to consumer complaints?

Russell Collection Agency, Inc has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 38% of cases.

In how many states does Russell Collection Agency, Inc operate?

Russell Collection Agency, Inc has received CFPB complaints from consumers in 9 states, with the most complaints from Michigan (19 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Russell Collection Agency, Inc - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade C.

Compiled by PlainCollector

Cont'd attempts collect debt not owed

8
Written notification about debt

7
Attempts to collect debt not owed

5
Disclosure verification of debt

4
Communication tactics

3
False statements or representation

1

Data updated September 2026

CFPB complaint disposition

CCDB record russell-collection-agency-inc Russell Collection Agency, Inc

Grade C · 29 CFPB filings · 97% timely · lead issue: Cont'd attempts collect debt not owed · vol #1575 · compose #2976

VOL 29
GRADE C
12MO 0
STATES 9
TIMELY 97%
DISPUTE 38%
ISSUE Cont'd attempts collect de…
RANK #1,575
COMPOSE #2,976

Volume peers

Nearest volume peer: Acquired Assets, Ltd. (29 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Russell Collection Agency, Inc's 29 CFPB complaints sit next to Acquired Assets, Ltd. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

65.5% of Russell Collection Agency, Inc's CFPB filings land in Michigan

High volume does not equal a clean composite: Russell Collection Agency, Inc is volume #1,575 but composite #2,976, while Michigan dominates the geography. Corpus placement method.

Dominant state: Michigan 65.5%; 19 of 29 filings · 9 states touched
Seasonal peak: 2026-01 12.1%; 8–15% band · 4 filings
Divergent corpus ranks: #1,575 volume; #2,976 composite; Cleanest-composite ladder is 1,401 places worse than volume

How does Russell Collection Agency, Inc compare to its peers?

How does Russell Collection Agency, Inc compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Russell Collection Age… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

97%

76%

91%

Consumer-dispute ratelower is better

38%

25%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-05 2026-03

Issue Detail Breakdown

Issue	Complaints
Cont'd attempts collect debt not owed	8
Written notification about debt	7
Attempts to collect debt not owed	5
Disclosure verification of debt	4
Communication tactics	3
False statements or representation	1
Improper contact or sharing of info	1

Where do complaints against Russell Collection Agency, Inc come from?

Russell Collection Agency, Inc's own per-state count, not a national baseline.

Michigan

19
Ohio

2
Arizona

1
Arkansas

1
California

1
Hawaii

1
Kentucky

1
Missouri

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Russell Collection Agency, Inc: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 29.

4 peers

Know your rights before responding to Russell Collection Agency, Inc: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.