Total CFPB complaints
5,622
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 5,622 complaints
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis — Debt Collector Complaint Profile
CFPB complaint profile across 51 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
- Attempts to collect debt not owed
Attempts to collect debt not owed
2,620 complaints
- False statements or representation
False statements or representation
1,060 complaints
- Written notification about debt 781
Written notification about debt
781 complaints
- Took or threatened to take negative or legal action 539
Took or threatened to take negative or legal action
539 complaints
- Communication tactics 258
Communication tactics
258 complaints
F
Grade F · 47.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has accumulated 5,622 total CFPB complaints across 51 states, with 2,286 filed in the most recent 12 months against 3,336 historical complaints before that window. The trailing-12-month volume represents 40.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 51 states, led by Texas with 1,287 and California with 687, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 47.5/100 places Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2,286
40.7% of total history
Rising ↑
States active
51
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
F
47.5/100 composite
Response-quality profile
How Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 91.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis compare to its peers?
Rowland Avenue Managem… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed2,620 (%)
False statements or representation1,060 (%)
Took or threatened to take negative or legal action539 (%)
Written notification about debt781 (%)
Communication tactics258 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 1,574 |
| False statements or representation | Attempted to collect wrong amount | 1,060 |
| Attempts to collect debt not owed | Debt was result of identity theft | 689 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 539 |
| Written notification about debt | Didn't receive enough information to verify debt | 522 |
| Attempts to collect debt not owed | Debt was paid | 357 |
| Written notification about debt | Didn't receive notice of right to dispute | 259 |
| Communication tactics | Frequent or repeated calls | 94 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 88 |
| Communication tactics | Used obscene, profane, or other abusive language | 76 |
Where do complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis come from?
The states where consumers have filed the most CFPB complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
Across 51 states with at least one filing
- Texas
Texas
1,287 complaints
- California
California
687 complaints
- Florida
Florida
632 complaints
- Georgia 450
Georgia
450 complaints
- Washington 258
Washington
258 complaints
- Arizona 211
Arizona
211 complaints
- North Carolina 190
North Carolina
190 complaints
- Tennessee 165
Tennessee
165 complaints
Frequently Asked Questions
What is the most common complaint against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis? ▼
The most common issue consumers report about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 5,622 complaints filed with the CFPB.
Are complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis increasing or decreasing? ▼
Complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis are rising. The company received 2,286 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's reputation grade? ▼
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has a reputation grade of F (score: 47.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis respond to consumer complaints? ▼
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has a 100% timely response rate to CFPB complaints.
In how many states does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis operate? ▼
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has received CFPB complaints from consumers in 51 states, with the most complaints from Texas (1,287 complaints).
What can I do if Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |