What is the most common complaint against RoundPoint Mortgage Servicing LLC?

The most common issue consumers report about RoundPoint Mortgage Servicing LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 58 complaints filed with the CFPB.

Are complaints against RoundPoint Mortgage Servicing LLC increasing or decreasing?

Complaints against RoundPoint Mortgage Servicing LLC have been stable. The company received 16 complaints in the last 12 months.

What is RoundPoint Mortgage Servicing LLC's reputation grade?

RoundPoint Mortgage Servicing LLC has a reputation grade of C (score: 57.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does RoundPoint Mortgage Servicing LLC respond to consumer complaints?

RoundPoint Mortgage Servicing LLC has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.

In how many states does RoundPoint Mortgage Servicing LLC operate?

RoundPoint Mortgage Servicing LLC has received CFPB complaints from consumers in 21 states, with the most complaints from Texas (13 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

RoundPoint Mortgage Servicing LLC - Debt Collector Complaint Profile

CFPB complaint profile across 21 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

17
Took or threatened to take negative or legal action

17
Written notification about debt

8
Disclosure verification of debt

5
Communication tactics

4
False statements or representation

3

Data updated September 2026

CFPB complaint disposition

CCDB record roundpoint-mortgage-servicing-llc RoundPoint Mortgage Servicing LLC

Grade C · 58 CFPB filings · 93% timely · lead issue: Attempts to collect debt not owed · vol #1101 · compose #2726

VOL 58
GRADE C
12MO 16
STATES 21
TIMELY 93%
DISPUTE 18%
ISSUE Attempts to collect debt n…
RANK #1,101
COMPOSE #2,726

Volume peers

Nearest volume peer: America First Federal Credit Union (58 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

RoundPoint Mortgage Servicing LLC's 58 CFPB complaints sit next to America First Federal Credit Union on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

Texas is the plurality state for RoundPoint Mortgage Servicing LLC (22.4%)

The 2016-12 spike coincides with a 1,625-place gap between volume rank #1,101 and composite #2,726. Corpus placement method.

Plurality state: Texas 22.4%; Mid-band (15–30%) · 21 states with ≥1 filing
Spike month: 2016-12 15.4%; 2 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #1,101 volume; #2,726 composite; Cleanest-composite ladder is 1,625 places worse than volume

How does RoundPoint Mortgage Servicing LLC compare to its peers?

How does RoundPoint Mortgage Servicing LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

RoundPoint Mortgage Se… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

93%

97%

91%

Consumer-dispute ratelower is better

18%

10%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2016-12 2022-05

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	17
Took or threatened to take negative or legal action	17
Written notification about debt	8
Disclosure verification of debt	5
Communication tactics	4
False statements or representation	3
Taking/threatening an illegal action	2
Cont'd attempts collect debt not owed	1
Threatened to contact someone or share information improperly	1

Where do complaints against RoundPoint Mortgage Servicing LLC come from?

RoundPoint Mortgage Servicing LLC's own per-state count, not a national baseline.

Texas

13
Pennsylvania

7
Illinois

4
Arizona

3
California

3
Delaware

3
Louisiana

3
Maryland

3

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for RoundPoint Mortgage Servicing LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 58.

4 peers

Know your rights before responding to RoundPoint Mortgage Servicing LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.