This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 58 complaints

RoundPoint Mortgage Servicing LLC - Debt Collector Complaint Profile

CFPB complaint profile across 21 states, reputation grade C.

Complaints by issue type

What consumers report about RoundPoint Mortgage Servicing LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record roundpoint-mortgage-servicing-llc RoundPoint Mortgage Servicing LLC

Grade C · 58 CFPB filings · 93% timely · lead issue: Attempts to collect debt not owed

  • VOL 58
  • GRADE C
  • 12MO 16
  • STATES 21
  • TIMELY 93%
  • DISPUTE 18%
  • ISSUE Attempts to collect debt n…
  • RANK #1,101
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: America First Federal Credit Union (58 complaints)

America First Federal Credit UnionAmerica First Federal Credit…58Global Payments Check Services, Inc.Global Payments Check Servic…58Slovin & Council Co., L.P.A.Slovin & Council Co., L.P.A.58RoundPoint Mortgage Servicing LLC (this)RoundPoint Mortgage Servicin…58Alliance CAS, LLCAlliance CAS, LLC59
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

RoundPoint Mortgage Servicing LLC's 58 CFPB complaints sit next to America First Federal Credit Union on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 58 complaints break down

Every complaint issue type on record for RoundPoint Mortgage Servicing LLC, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
57.8/100
RoundPoint Mortgage Servicing LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
58
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
93%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
18%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Spiky monthly series

Texas is the plurality state for RoundPoint Mortgage Servicing LLC (22.4%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state
Texas 22.4%
Mid-band (15–30%) · 21 states with ≥1 filing
Spike month
2016-12 15.4%
2 filings that month · spiky (≥15% of series)
Corpus ranks
#1,101 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does RoundPoint Mortgage Servicing LLC compare to its peers?

How does RoundPoint Mortgage Servicing LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
RoundPoint Mortgage Servicing LLC National average
Complaints (last 12 mo)lower is better
16
0
268
Timely-response ratehigher is better
93%
97%
91%
Consumer-dispute ratelower is better
18%
10%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy RoundPoint Mortgage Servicing LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 60%70%80%90%100%110% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) RoundPoint Mortgage Servicing LLC vs. 9 similar-volume peers, by response speed and dispute rate RoundPoint Mortgage Servicing LLCGlobal Payments Check Services, Inc.Slovin & Council Co., L.P.A.Bilateral Credit Corp, LLCMary Jane M. Elliott, P.C. Attorneys At LawMILLENNIUM FINANCIAL GROUP, L.L.C.Hiday & Ricke, P.A.Keith D. Weiner & Associates Co., L.P.A.Law Office of Harris & ZideEvergreen Financial Services Inc.
Source: CFPB Consumer Complaint Database

RoundPoint Mortgage Servicing LLC's complaint volume in context

RoundPoint Mortgage Servicing LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

58 Top 20% higher than 80% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). This entry sits in this band. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. RoundPoint Mortgage Servicing LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2016-12 2022-05

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
17
Took or threatened to take negative or legal action
17
Written notification about debt
8
Disclosure verification of debt
5
Communication tactics
4
False statements or representation
3
Taking/threatening an illegal action
2
Cont'd attempts collect debt not owed
1
Threatened to contact someone or share information improperly
1

Where do complaints against RoundPoint Mortgage Servicing LLC come from?

RoundPoint Mortgage Servicing LLC's own per-state count, not a national baseline.

Top states by complaints against RoundPoint Mortgage Servicing LLC

Across 21 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for RoundPoint Mortgage Servicing LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 58.

4 peers

Know your rights before responding to RoundPoint Mortgage Servicing LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.