Total CFPB complaints
15
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 15 complaints
Professional Recovery Services Inc.(Closed) — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Professional Recovery Services Inc.(Closed)
- Disclosure verification of debt
Disclosure verification of debt
4 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
4 complaints
- False statements or representation
False statements or representation
3 complaints
- Communication tactics
Communication tactics
2 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
2 complaints
B
Grade B · 70.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Professional Recovery Services Inc.(Closed)?
Professional Recovery Services Inc.(Closed) has accumulated 15 total CFPB complaints across 13 states, with 0 filed in the most recent 12 months against 15 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate against a 13% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Washington with 2 and New York with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 70.2/100 places Professional Recovery Services Inc.(Closed) in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
13
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Consumer disputes
13%
After company response
Reputation grade
B
70.2/100 composite
Response-quality profile
How Professional Recovery Services Inc.(Closed) performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 93.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 26.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Professional Recovery Services Inc.(Closed) compare to its peers?
Professional Recovery … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-09 2015-05
Top Consumer Issues
False statements or representation3 (%)
Disclosure verification of debt4 (%)
Cont'd attempts collect debt not owed4 (%)
Communication tactics2 (%)
Improper contact or sharing of info2 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 3 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Cont'd attempts collect debt not owed | Debt is not mine | 3 |
| Communication tactics | Frequent or repeated calls | 2 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
Where do complaints against Professional Recovery Services Inc.(Closed) come from?
The states where consumers have filed the most CFPB complaints against Professional Recovery Services Inc.(Closed). Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Professional Recovery Services Inc.(Closed)
Across 13 states with at least one filing
- Washington
Washington
2 complaints
- New York
New York
1 complaints
- Delaware
Delaware
1 complaints
- California
California
1 complaints
- Ohio
Ohio
1 complaints
- South Dakota
South Dakota
1 complaints
- Georgia
Georgia
1 complaints
- Illinois
Illinois
1 complaints
Frequently Asked Questions
What is the most common complaint against Professional Recovery Services Inc.(Closed)? ▼
The most common issue consumers report about Professional Recovery Services Inc.(Closed) is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 15 complaints filed with the CFPB.
Are complaints against Professional Recovery Services Inc.(Closed) increasing or decreasing? ▼
Complaints against Professional Recovery Services Inc.(Closed) have been stable. The company received 0 complaints in the last 12 months.
What is Professional Recovery Services Inc.(Closed)'s reputation grade? ▼
Professional Recovery Services Inc.(Closed) has a reputation grade of B (score: 70.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Professional Recovery Services Inc.(Closed) respond to consumer complaints? ▼
Professional Recovery Services Inc.(Closed) has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.
In how many states does Professional Recovery Services Inc.(Closed) operate? ▼
Professional Recovery Services Inc.(Closed) has received CFPB complaints from consumers in 13 states, with the most complaints from Washington (2 complaints).
What can I do if Professional Recovery Services Inc.(Closed) is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Professional Recovery Services Inc.(Closed) violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |