Total CFPB complaints
2
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 2 complaints
Premier Consumer Credit Counseling, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 1 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Premier Consumer Credit Counseling, Inc.
- Charged upfront or unexpected fees
Charged upfront or unexpected fees
1 complaints
- Didn't provide services promised
Didn't provide services promised
1 complaints
D
Grade D · 58.7/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Premier Consumer Credit Counseling, Inc.?
Premier Consumer Credit Counseling, Inc. has accumulated 2 total CFPB complaints across 1 states, with 2 filed in the most recent 12 months against 0 historical complaints before that window. The trailing-12-month volume represents 100.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Charged upfront or unexpected fees", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 50% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 1 states, led by Florida with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.7/100 places Premier Consumer Credit Counseling, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
100.0% of total history
Rising ↑
States active
1
Distinct state filings
Timely response rate
50%
Within CFPB SLA window
Reputation grade
D
58.7/100 composite
Response-quality profile
How Premier Consumer Credit Counseling, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 50.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 1.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Premier Consumer Credit Counseling, Inc. compare to its peers?
Premier Consumer Credi… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2025-08 2026-02
Top Consumer Issues
Charged upfront or unexpected fees1 (%)
Didn't provide services promised1 (%)
Most common issue: Charged upfront or unexpected fees
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Charged upfront or unexpected fees | — | 1 |
| Didn't provide services promised | — | 1 |
Where do complaints against Premier Consumer Credit Counseling, Inc. come from?
The states where consumers have filed the most CFPB complaints against Premier Consumer Credit Counseling, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Premier Consumer Credit Counseling, Inc.
Across 1 states with at least one filing
- Florida
Florida
2 complaints
Frequently Asked Questions
What is the most common complaint against Premier Consumer Credit Counseling, Inc.? ▼
The most common issue consumers report about Premier Consumer Credit Counseling, Inc. is "Charged upfront or unexpected fees". This is based on 2 complaints filed with the CFPB.
Are complaints against Premier Consumer Credit Counseling, Inc. increasing or decreasing? ▼
Complaints against Premier Consumer Credit Counseling, Inc. are rising. The company received 2 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Premier Consumer Credit Counseling, Inc.'s reputation grade? ▼
Premier Consumer Credit Counseling, Inc. has a reputation grade of D (score: 58.7/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Premier Consumer Credit Counseling, Inc. respond to consumer complaints? ▼
Premier Consumer Credit Counseling, Inc. has a 50% timely response rate to CFPB complaints.
In how many states does Premier Consumer Credit Counseling, Inc. operate? ▼
Premier Consumer Credit Counseling, Inc. has received CFPB complaints from consumers in 1 states, with the most complaints from Florida (2 complaints).
What can I do if Premier Consumer Credit Counseling, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Premier Consumer Credit Counseling, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |