This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 52 complaints

Planet Home Lending, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 21 states, reputation grade C.

Complaints by issue type

What consumers report about Planet Home Lending, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record planet-home-lending-llc Planet Home Lending, LLC

Grade C · 52 CFPB filings · 98% timely · lead issue: Attempts to collect debt not owed

  • VOL 52
  • GRADE C
  • 12MO 19
  • STATES 21
  • TIMELY 98%
  • DISPUTE 25%
  • ISSUE Attempts to collect debt n…
  • RANK #1,165
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Allegiant Capital Recovery LLC (52 complaints)

Allegiant Capital Recovery LLCAllegiant Capital Recovery L…52Castle Credit Co Holdings, LLC, Chicago, IL BranchCastle Credit Co Holdings, L…52Earm LLCEarm LLC52Equitable Acceptance CorpEquitable Acceptance Corp52Planet Home Lending, LLC (this)Planet Home Lending, LLC (th…52
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Planet Home Lending, LLC's 52 CFPB complaints sit next to Allegiant Capital Recovery LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 52 complaints break down

Every complaint issue type on record for Planet Home Lending, LLC, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
59.0/100
Planet Home Lending, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
52
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
98%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
25%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Steady monthly series

California is the plurality state for Planet Home Lending, LLC (19.2%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 19.2%
Mid-band (15–30%) · 21 states with ≥1 filing
Even monthly load
Peak under 8%
Highest month 2025-03 at 6.9% (10 filings)
Corpus ranks
#1,165 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Planet Home Lending, LLC compare to its peers?

How does PLANET HOME LENDING, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
PLANET HOME LENDING, LLC National average
Complaints (last 12 mo)lower is better
19
15
268
Timely-response ratehigher is better
98%
18%
91%
Consumer-dispute ratelower is better
25%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Planet Home Lending, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 6 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%10%20%30% Timely response rate (%) Dispute rate (%) Planet Home Lending, LLC vs. 5 similar-volume peers, by response speed and dispute rate Planet Home Lending, LLCEquitable Acceptance CorpEarm LLCRichland Bureau of Credits Medical Service Bureau Inc.Castle Credit Co Holdings, LLC, Chicago, IL BranchSocial Finance, Inc.
Source: CFPB Consumer Complaint Database

Planet Home Lending, LLC's complaint volume in context

Planet Home Lending, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

52 Top 21% higher than 79% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). This entry sits in this band. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Planet Home Lending, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
17
Took or threatened to take negative or legal action
12
False statements or representation
11
Written notification about debt
6
Cont'd attempts collect debt not owed
2
Disclosure verification of debt
2
Communication tactics
1
Threatened to contact someone or share information improperly
1

Where do complaints against Planet Home Lending, LLC come from?

Planet Home Lending, LLC's own per-state count, not a national baseline.

Top states by complaints against Planet Home Lending, LLC

Across 21 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Planet Home Lending, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 52.

4 peers

Know your rights before responding to Planet Home Lending, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.