What is the most common complaint against Castle Credit Co Holdings, LLC, Chicago, IL Branch?

The most common issue consumers report about Castle Credit Co Holdings, LLC, Chicago, IL Branch is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 52 complaints filed with the CFPB.

Are complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch increasing or decreasing?

Complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch are falling. The company received 6 complaints in the last 12 months, showing improvement over prior periods.

What is Castle Credit Co Holdings, LLC, Chicago, IL Branch's reputation grade?

Castle Credit Co Holdings, LLC, Chicago, IL Branch has a reputation grade of C (score: 57.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Castle Credit Co Holdings, LLC, Chicago, IL Branch respond to consumer complaints?

Castle Credit Co Holdings, LLC, Chicago, IL Branch has a 94% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.

In how many states does Castle Credit Co Holdings, LLC, Chicago, IL Branch operate?

Castle Credit Co Holdings, LLC, Chicago, IL Branch has received CFPB complaints from consumers in 17 states, with the most complaints from Texas (11 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Castle Credit Co Holdings, LLC, Chicago, IL Branch - Debt Collector Complaint Profile

CFPB complaint profile across 17 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

15
Took or threatened to take negative or legal action

12
Communication tactics

8
Written notification about debt

6
False statements or representation

6
Cont'd attempts collect debt not owed

3

Data updated September 2026

CFPB complaint disposition

CCDB record castle-credit-co-holdings-llc-chicago-il-branch Castle Credit Co Holdings, LLC, Chicago, IL Branch

Grade C · 52 CFPB filings · 94% timely · lead issue: Attempts to collect debt not owed · vol #1161 · compose #2715

VOL 52
GRADE C
12MO 6
STATES 17
TIMELY 94%
DISPUTE 20%
ISSUE Attempts to collect debt n…
RANK #1,161
COMPOSE #2,715

Volume peers

Nearest volume peer: Allegiant Capital Recovery LLC (52 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Castle Credit Co Holdings, LLC, Chicago, IL Branch's 52 CFPB complaints sit next to Allegiant Capital Recovery LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Texas is the plurality state for Castle Credit Co Holdings, LLC, Chicago, IL Branch (21.2%)

Volume rank #1,161 and composite rank #2,715 diverge by 1,554 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Texas 21.2%; Mid-band (15–30%) · 17 states with ≥1 filing
Seasonal peak: 2024-10 12.2%; 8–15% band · 5 filings
Divergent corpus ranks: #1,161 volume; #2,715 composite; Cleanest-composite ladder is 1,554 places worse than volume

How does Castle Credit Co Holdings, LLC, Chicago, IL Branch compare to its peers?

How does Castle Credit Co Holdings, LLC, Chicago, IL Branch compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Castle Credit Co Holdi… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

94%

89%

91%

Consumer-dispute ratelower is better

20%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-11 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	15
Took or threatened to take negative or legal action	12
Communication tactics	8
Written notification about debt	6
False statements or representation	6
Cont'd attempts collect debt not owed	3
Threatened to contact someone or share information improperly	1
Improper contact or sharing of info	1

Where do complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch come from?

Castle Credit Co Holdings, LLC, Chicago, IL Branch's own per-state count, not a national baseline.

Texas

11
California

8
Georgia

7
Florida

4
Arizona

3
Illinois

3
Maryland

3
North Carolina

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Castle Credit Co Holdings, LLC, Chicago, IL Branch: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 52.

4 peers

Know your rights before responding to Castle Credit Co Holdings, LLC, Chicago, IL Branch: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.