This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 52 complaints

Castle Credit Co Holdings, LLC, Chicago, IL Branch - Debt Collector Complaint Profile

CFPB complaint profile across 17 states, reputation grade C.

Complaints by issue type

What consumers report about Castle Credit Co Holdings, LLC, Chicago, IL Branch

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record castle-credit-co-holdings-llc-chicago-il-branch Castle Credit Co Holdings, LLC, Chicago, IL Branch

Grade C · 52 CFPB filings · 94% timely · lead issue: Attempts to collect debt not owed

  • VOL 52
  • GRADE C
  • 12MO 6
  • STATES 17
  • TIMELY 94%
  • DISPUTE 20%
  • ISSUE Attempts to collect debt n…
  • RANK #1,161
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Allegiant Capital Recovery LLC (52 complaints)

Allegiant Capital Recovery LLCAllegiant Capital Recovery L…52Earm LLCEarm LLC52Equitable Acceptance CorpEquitable Acceptance Corp52Genesys National Recovery, Inc.Genesys National Recovery, I…52Castle Credit Co Holdings, LLC, Chicago, IL Branch (this)Castle Credit Co Holdings, L…52
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Castle Credit Co Holdings, LLC, Chicago, IL Branch's 52 CFPB complaints sit next to Allegiant Capital Recovery LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 52 complaints break down

Every complaint issue type on record for Castle Credit Co Holdings, LLC, Chicago, IL Branch, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
57.8/100
Castle Credit Co Holdings, LLC, Chicago, IL Branch

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
52
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
94%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
20%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Castle Credit Co Holdings, LLC, Chicago, IL Branch (21.2%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 21.2%
Mid-band (15–30%) · 17 states with ≥1 filing
Seasonal peak
2024-10 12.2%
8–15% band · 5 filings
Corpus ranks
#1,161 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Castle Credit Co Holdings, LLC, Chicago, IL Branch compare to its peers?

How does Castle Credit Co Holdings, LLC, Chicago, IL Branch compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Castle Credit Co Holdings, LLC, Chicago, IL Branch National average
Complaints (last 12 mo)lower is better
6
7
268
Timely-response ratehigher is better
94%
89%
91%
Consumer-dispute ratelower is better
20%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Castle Credit Co Holdings, LLC, Chicago, IL Branch a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 6 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%10%20%30% Timely response rate (%) Dispute rate (%) Castle Credit Co Holdings, LLC, Chicago, IL Branch vs. 5 similar-volume peers, by response speed and dispute rate Castle Credit Co Holdings, LLC, Chicago, IL BranchEarm LLCEquitable Acceptance CorpPLANET HOME LENDING, LLCRichland Bureau of Credits Medical Service Bureau Inc.Social Finance, Inc.
Source: CFPB Consumer Complaint Database

Castle Credit Co Holdings, LLC, Chicago, IL Branch's complaint volume in context

Castle Credit Co Holdings, LLC, Chicago, IL Branch vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

52 Top 21% higher than 79% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). This entry sits in this band. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Castle Credit Co Holdings, LLC, Chicago, IL Branch 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2023-11 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
15
Took or threatened to take negative or legal action
12
Communication tactics
8
Written notification about debt
6
False statements or representation
6
Cont'd attempts collect debt not owed
3
Threatened to contact someone or share information improperly
1
Improper contact or sharing of info
1

Where do complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch come from?

Castle Credit Co Holdings, LLC, Chicago, IL Branch's own per-state count, not a national baseline.

Top states by complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch

Across 17 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Castle Credit Co Holdings, LLC, Chicago, IL Branch: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 52.

4 peers

Know your rights before responding to Castle Credit Co Holdings, LLC, Chicago, IL Branch: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.