What is the most common complaint against PHH Mortgage Services Corporation?

The most common issue consumers report about PHH Mortgage Services Corporation is "Communication tactics", specifically "Not given enough info to verify debt". This is based on 39 complaints filed with the CFPB.

Are complaints against PHH Mortgage Services Corporation increasing or decreasing?

Complaints against PHH Mortgage Services Corporation are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is PHH Mortgage Services Corporation's reputation grade?

PHH Mortgage Services Corporation has a reputation grade of C (score: 59.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does PHH Mortgage Services Corporation respond to consumer complaints?

PHH Mortgage Services Corporation has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 26% of cases.

In how many states does PHH Mortgage Services Corporation operate?

PHH Mortgage Services Corporation has received CFPB complaints from consumers in 17 states, with the most complaints from Virginia (7 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

PHH Mortgage Services Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 17 states, reputation grade C.

Compiled by PlainCollector

Communication tactics

10
Disclosure verification of debt

9
Cont'd attempts collect debt not owed

6
False statements or representation

4
Attempts to collect debt not owed

3
Took or threatened to take negative or legal action

3

Data updated September 2026

CFPB complaint disposition

CCDB record phh-mortgage-services-corporation PHH Mortgage Services Corporation

Grade C · 39 CFPB filings · 100% timely · lead issue: Communication tactics · vol #1363 · compose #2431

VOL 39
GRADE C
12MO 0
STATES 17
TIMELY 100%
DISPUTE 26%
ISSUE Communication tactics
RANK #1,363
COMPOSE #2,431

Volume peers

Nearest volume peer: Accurate Financial Partners (39 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

PHH Mortgage Services Corporation's 39 CFPB complaints sit next to Accurate Financial Partners on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Virginia is the plurality state for PHH Mortgage Services Corporation (17.9%)

Volume rank #1,363 and composite rank #2,431 diverge by 1,068 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Virginia 17.9%; Mid-band (15–30%) · 17 states with ≥1 filing
Seasonal peak: 2019-04 8.8%; 8–15% band · 3 filings
Divergent corpus ranks: #1,363 volume; #2,431 composite; Cleanest-composite ladder is 1,068 places worse than volume

How does PHH Mortgage Services Corporation compare to its peers?

How does PHH Mortgage Services Corporation compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

PHH Mortgage Services … National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

92%

91%

Consumer-dispute ratelower is better

26%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2016-05 2019-06

Issue Detail Breakdown

Issue	Complaints
Communication tactics	10
Disclosure verification of debt	9
Cont'd attempts collect debt not owed	6
False statements or representation	4
Attempts to collect debt not owed	3
Took or threatened to take negative or legal action	3
Taking/threatening an illegal action	2
Written notification about debt	1
Improper contact or sharing of info	1

Where do complaints against PHH Mortgage Services Corporation come from?

PHH Mortgage Services Corporation's own per-state count, not a national baseline.

Virginia

7
New Jersey

6
Florida

4
Pennsylvania

4
Ohio

3
California

2
New York

2
Texas

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for PHH Mortgage Services Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 39.

4 peers

Know your rights before responding to PHH Mortgage Services Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.