This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 39 complaints

PHH Mortgage Services Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 17 states, reputation grade C.

Complaints by issue type

What consumers report about PHH Mortgage Services Corporation

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record phh-mortgage-services-corporation PHH Mortgage Services Corporation

Grade C · 39 CFPB filings · 100% timely · lead issue: Communication tactics

  • VOL 39
  • GRADE C
  • 12MO 0
  • STATES 17
  • TIMELY 100%
  • DISPUTE 26%
  • ISSUE Communication tactics
  • RANK #1,363
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Accurate Financial Partners (39 complaints)

Accurate Financial PartnersAccurate Financial Partners39Cheadle Law FirmCheadle Law Firm39Clearview Resolution ServicesClearview Resolution Services39Collections Unlimited of Texas IncCollections Unlimited of Tex…39PHH Mortgage Services Corporation (this)PHH Mortgage Services Corpor…39
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

PHH Mortgage Services Corporation's 39 CFPB complaints sit next to Accurate Financial Partners on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 39 complaints break down

Every complaint issue type on record for PHH Mortgage Services Corporation, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
59.7/100
PHH Mortgage Services Corporation

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
39
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
26%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Virginia is the plurality state for PHH Mortgage Services Corporation (17.9%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Virginia 17.9%
Mid-band (15–30%) · 17 states with ≥1 filing
Seasonal peak
2019-04 8.8%
8–15% band · 3 filings
Corpus ranks
#1,363 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does PHH Mortgage Services Corporation compare to its peers?

How does PHH Mortgage Services Corporation compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
PHH Mortgage Services Corporation National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
100%
92%
91%
Consumer-dispute ratelower is better
26%
19%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy PHH Mortgage Services Corporation a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 7 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 40%60%80%100%120% 0%20%40%60%80% Timely response rate (%) Dispute rate (%) PHH Mortgage Services Corporation vs. 6 similar-volume peers, by response speed and dispute rate PHH Mortgage Services CorporationHealthcare Financial Services, LLCParamount Capital Group, Inc.R&R Professional Recovery, Inc.Reimer, Arnovitz, Chernek &Jeffrey Co., LPAFinancial Filing & Reporting, Inc.Direct Capital
Source: CFPB Consumer Complaint Database

PHH Mortgage Services Corporation's complaint volume in context

PHH Mortgage Services Corporation vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

39 Top 25% higher than 75% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). This entry sits in this band. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. PHH Mortgage Services Corporation 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2016-05 2019-06

Issue Detail Breakdown

Issue Complaints
Communication tactics
10
Disclosure verification of debt
9
Cont'd attempts collect debt not owed
6
False statements or representation
4
Attempts to collect debt not owed
3
Took or threatened to take negative or legal action
3
Taking/threatening an illegal action
2
Written notification about debt
1
Improper contact or sharing of info
1

Where do complaints against PHH Mortgage Services Corporation come from?

PHH Mortgage Services Corporation's own per-state count, not a national baseline.

Top states by complaints against PHH Mortgage Services Corporation

Across 17 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for PHH Mortgage Services Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 39.

4 peers

Know your rights before responding to PHH Mortgage Services Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.