Total CFPB complaints
6
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 6 complaints
PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Written notification about debt
Written notification about debt
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
B
Grade B · 69.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION?
PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION has accumulated 6 total CFPB complaints across 3 states, with 0 filed in the most recent 12 months against 6 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Connecticut with 4 and Massachusetts with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 69.2/100 places PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
3
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
B
69.2/100 composite
Response-quality profile
How PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION compare to its peers?
PEOPLE'S UNITED BANK, … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-05 2022-05
Top Consumer Issues
Attempts to collect debt not owed3 (%)
False statements or representation1 (%)
Written notification about debt2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 1 |
Where do complaints against PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION come from?
The states where consumers have filed the most CFPB complaints against PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION
Across 3 states with at least one filing
- Connecticut
Connecticut
4 complaints
- Massachusetts 1
Massachusetts
1 complaints
- Texas 1
Texas
1 complaints
Frequently Asked Questions
What is the most common complaint against PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION? ▼
The most common issue consumers report about PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 6 complaints filed with the CFPB.
Are complaints against PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION increasing or decreasing? ▼
Complaints against PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION have been stable. The company received 0 complaints in the last 12 months.
What is PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION's reputation grade? ▼
PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION has a reputation grade of B (score: 69.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION respond to consumer complaints? ▼
PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION has a 100% timely response rate to CFPB complaints.
In how many states does PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION operate? ▼
PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION has received CFPB complaints from consumers in 3 states, with the most complaints from Connecticut (4 complaints).
What can I do if PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |