This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 99 complaints

New Century Financial Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 10 states, reputation grade C.

Complaints by issue type

What consumers report about New Century Financial Services, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record new-century-financial-services-inc New Century Financial Services, Inc.

Grade C · 99 CFPB filings · 100% timely · lead issue: Taking/threatening an illegal action

  • VOL 99
  • GRADE C
  • 12MO 2
  • STATES 10
  • TIMELY 100%
  • DISPUTE 19%
  • ISSUE Taking/threatening an ille…
  • RANK #817
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Sherloq Group, Inc (99 complaints)

Sherloq Group, IncSherloq Group, Inc99New Century Financial Services, Inc. (this)New Century Financial Servic…99Blatt, Hasenmiller, Leibsker & Moore, LLCBlatt, Hasenmiller, Leibsker…100Nathan & Nathan, P.C.Nathan & Nathan, P.C.100Stallings Financial Group, Inc.Stallings Financial Group, I…100
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

New Century Financial Services, Inc.'s 99 CFPB complaints sit next to Sherloq Group, Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 99 complaints break down

Every complaint issue type on record for New Century Financial Services, Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
57.7/100
New Century Financial Services, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
99
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
19%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

58.6% of New Century Financial Services, Inc.'s CFPB filings land in New Jersey

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
New Jersey 58.6%
58 of 99 filings · 10 states touched
Seasonal peak
2014-04 8.7%
8–15% band · 2 filings
Corpus ranks
#817 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does New Century Financial Services, Inc. compare to its peers?

How does New Century Financial Services, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
New Century Financial Services, Inc. National average
Complaints (last 12 mo)lower is better
2
6
268
Timely-response ratehigher is better
100%
98%
91%
Consumer-dispute ratelower is better
19%
23%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy New Century Financial Services, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) New Century Financial Services, Inc. vs. 9 similar-volume peers, by response speed and dispute rate New Century Financial Services, Inc.Sherloq Group, IncStallings Financial Group, Inc.Nathan & Nathan, P.C.Berman & Rabin, P.A.Blatt, Hasenmiller, Leibsker & Moore, LLCCredit Bureau of the South, Inc.Diversified Acceptance CorporationJohn C. Heath, Attorney at Law, PLLCVELO LAW OFFICE
Source: CFPB Consumer Complaint Database

New Century Financial Services, Inc.'s complaint volume in context

New Century Financial Services, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

99 Top 15% higher than 85% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). This entry sits in this band. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. New Century Financial Services, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2014-02 2025-05

Issue Detail Breakdown

Issue Complaints
Taking/threatening an illegal action
18
Took or threatened to take negative or legal action
17
Cont'd attempts collect debt not owed
17
Written notification about debt
13
Disclosure verification of debt
11
Attempts to collect debt not owed
9
False statements or representation
6
Communication tactics
5
Improper contact or sharing of info
2
Threatened to contact someone or share information improperly
1

Where do complaints against New Century Financial Services, Inc. come from?

New Century Financial Services, Inc.'s own per-state count, not a national baseline.

Top states by complaints against New Century Financial Services, Inc.

Across 10 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for New Century Financial Services, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 99.

4 peers

Know your rights before responding to New Century Financial Services, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.