What is the most common complaint against Navient Solutions, LLC.?

The most common issue consumers report about Navient Solutions, LLC. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 4,055 complaints filed with the CFPB.

Are complaints against Navient Solutions, LLC. increasing or decreasing?

Complaints against Navient Solutions, LLC. are falling. The company received 57 complaints in the last 12 months, showing improvement over prior periods.

What is Navient Solutions, LLC.'s reputation grade?

Navient Solutions, LLC. has a reputation grade of D (score: 52.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Navient Solutions, LLC. respond to consumer complaints?

Navient Solutions, LLC. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.

In how many states does Navient Solutions, LLC. operate?

Navient Solutions, LLC. has received CFPB complaints from consumers in 54 states, with the most complaints from California (461 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Navient Solutions, LLC. - Debt Collector Complaint Profile

CFPB complaint profile across 54 states, reputation grade D.

Compiled by PlainCollector

Communication tactics

1,122
Attempts to collect debt not owed

696
Cont'd attempts collect debt not owed

580
False statements or representation

398
Written notification about debt

369
Improper contact or sharing of info

258

Data updated September 2026

CFPB complaint disposition

CCDB record navient-solutions-llc Navient Solutions, LLC.

Grade D · 4,055 CFPB filings · 100% timely · lead issue: Communication tactics · vol #45 · compose #3770

VOL 4,055
GRADE D
12MO 57
STATES 54
TIMELY 100%
DISPUTE 18%
ISSUE Communication tactics
RANK #45
COMPOSE #3,770

Volume peers

Nearest volume peer: Amsher Collection Services, Inc. (4,104 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Navient Solutions, LLC.'s 4,055 CFPB complaints sit next to Amsher Collection Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Navient Solutions, LLC. spreads filings across 54 states - California leads at only 11.4%

Despite a broad state map, Navient Solutions, LLC. still sits volume #45 against composite #3,770 - the two RankMaps diverge by 3,725 places. Corpus placement method.

Most-even geography: Lead state under 15%; California still leads at 11.4% across 54 states
Seasonal peak: 2026-01 8.2%; 8–15% band · 614 filings
Divergent corpus ranks: #45 volume; #3,770 composite; Cleanest-composite ladder is 3,725 places worse than volume

How does Navient Solutions, LLC. compare to its peers?

How does Navient Solutions, LLC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Navient Solutions, LLC… National average

Complaints (last 12 mo)lower is better

652

268

Timely-response ratehigher is better

100%

99%

91%

Consumer-dispute ratelower is better

18%

12%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Communication tactics	1,122
Attempts to collect debt not owed	696
Cont'd attempts collect debt not owed	580
False statements or representation	398
Written notification about debt	369
Improper contact or sharing of info	258
Disclosure verification of debt	224
Took or threatened to take negative or legal action	186
Threatened to contact someone or share information improperly	161
Taking/threatening an illegal action	57

Where do complaints against Navient Solutions, LLC. come from?

Navient Solutions, LLC.'s own per-state count, not a national baseline.

California

461
Texas

333
Florida

301
New York

280
Georgia

197
Illinois

157
Pennsylvania

144
Ohio

136

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Navient Solutions, LLC.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 4,055.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.97525365008661%.

4 peers

Know your rights before responding to Navient Solutions, LLC.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.