This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 4,055 complaints

Navient Solutions, LLC. - Debt Collector Complaint Profile

CFPB complaint profile across 54 states, reputation grade D.

Complaints by issue type

What consumers report about Navient Solutions, LLC.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record navient-solutions-llc Navient Solutions, LLC.

Grade D · 4,055 CFPB filings · 100% timely · lead issue: Communication tactics · vol #45 · compose #280

  • VOL 4,055
  • GRADE D
  • 12MO 57
  • STATES 54
  • TIMELY 100%
  • DISPUTE 18%
  • ISSUE Communication tactics
  • RANK #45
  • COMPOSE #280

Volume peers

Nearest volume peer: Amsher Collection Services, Inc. (4,104 complaints)

Sequium Asset Solutions, LLCSequium Asset Solutions, LLC3,830The CBE Group, Inc.The CBE Group, Inc.3,842Navient Solutions, LLC. (this)Navient Solutions, LLC. (thi…4,055Amsher Collection Services, Inc.Amsher Collection Services, …4,104Navy Federal Credit UnionNavy Federal Credit Union4,236
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Navient Solutions, LLC.'s 4,055 CFPB complaints sit next to Amsher Collection Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 4,055 complaints break down

Every complaint issue type on record for Navient Solutions, LLC., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
52.7/100
Navient Solutions, LLC.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
4,055
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
18%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Navient Solutions, LLC. spreads filings across 54 states - California leads at only 11.4%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
California still leads at 11.4% across 54 states
Seasonal peak
2026-01 8.2%
8–15% band · 614 filings
Corpus ranks
#45 volume
#280 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Navient Solutions, LLC. compare to its peers?

How does Navient Solutions, LLC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Navient Solutions, LLC. National average
Complaints (last 12 mo)lower is better
57
652
268
Timely-response ratehigher is better
100%
99%
91%
Consumer-dispute ratelower is better
18%
12%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Navient Solutions, LLC. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 97.5%98%98.5%99%99.5%100%100.5% 10%15%20%25% Timely response rate (%) Dispute rate (%) Navient Solutions, LLC. vs. 8 similar-volume peers, by response speed and dispute rate Navient Solutions, LLC.Amsher Collection Services, Inc.NAVY FEDERAL CREDIT UNIONThe CBE Group, Inc.TrueAccord Corp.Harris & Harris, Ltd.AFNI INC.Aldous & Associates, PLLCDiversified Consultants, Inc.
Source: CFPB Consumer Complaint Database

Navient Solutions, LLC.'s complaint volume in context

Navient Solutions, LLC. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

4,055 Top 1% higher than 99% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Navient Solutions, LLC. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Communication tactics
1,122
Attempts to collect debt not owed
696
Cont'd attempts collect debt not owed
580
False statements or representation
398
Written notification about debt
369
Improper contact or sharing of info
258
Disclosure verification of debt
224
Took or threatened to take negative or legal action
186
Threatened to contact someone or share information improperly
161
Taking/threatening an illegal action
57

Where do complaints against Navient Solutions, LLC. come from?

Navient Solutions, LLC.'s own per-state count, not a national baseline.

Top states by complaints against Navient Solutions, LLC.

Across 54 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Navient Solutions, LLC.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 4,055.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.97525365008661%.

4 peers

Know your rights before responding to Navient Solutions, LLC.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.