This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 72 complaints

Mountain America Federal Credit Union - Debt Collector Complaint Profile

CFPB complaint profile across 15 states, reputation grade D.

Complaints by issue type

What consumers report about Mountain America Federal Credit Union

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record mountain-america-federal-credit-union Mountain America Federal Credit Union

Grade D · 72 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed

  • VOL 72
  • GRADE D
  • 12MO 29
  • STATES 15
  • TIMELY 100%
  • ISSUE Attempts to collect debt n…
  • RANK #989
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: 4M Collections, LLC (72 complaints)

4M Collections, LLC4M Collections, LLC72Automated Accounts Management ServicesAutomated Accounts Managemen…72BWW Law Group, LLCBWW Law Group, LLC72Collection Professionals, Inc. (Macomb, IL)Collection Professionals, In…72Mountain America Federal Credit Union (this)Mountain America Federal Cre…72
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Mountain America Federal Credit Union's 72 CFPB complaints sit next to 4M Collections, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 72 complaints break down

Every complaint issue type on record for Mountain America Federal Credit Union, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
52.1/100
Mountain America Federal Credit Union

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
72
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate N/A
N/A
No dispute rate reported.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

41.7% of Mountain America Federal Credit Union's CFPB filings land in Utah

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Utah 41.7%
30 of 72 filings · 15 states touched
Seasonal peak
2016-06 9.1%
8–15% band · 2 filings
Corpus ranks
#989 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Mountain America Federal Credit Union compare to its peers?

How does MOUNTAIN AMERICA FEDERAL CREDIT UNION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
MOUNTAIN AMERICA FEDERAL CREDIT UNION National average
Complaints (last 12 mo)lower is better
29
12
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Mountain America Federal Credit Union a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 50%60%70%80%90%100%110% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Mountain America Federal Credit Union vs. 9 similar-volume peers, by response speed and dispute rate DIRECMANAGEMENT, INC.National Check Resolution Inc.Columbia Collection Service, Inc.UNIVERSAL ACCEPTANCE CORPORATION (NE)Collection Professionals, Inc. (Macomb, IL)BWW Law Group, LLCAutomated Accounts Management Services4M Collections, LLCAbbott Osborn Jacobs PLC
Source: CFPB Consumer Complaint Database

Mountain America Federal Credit Union's complaint volume in context

Mountain America Federal Credit Union vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

72 Top 18% higher than 82% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). This entry sits in this band. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Mountain America Federal Credit Union 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2015-03 2025-10

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
28
Took or threatened to take negative or legal action
15
Written notification about debt
14
False statements or representation
9
Communication tactics
5
Threatened to contact someone or share information improperly
1

Where do complaints against Mountain America Federal Credit Union come from?

Mountain America Federal Credit Union's own per-state count, not a national baseline.

Top states by complaints against Mountain America Federal Credit Union

Across 15 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Mountain America Federal Credit Union: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 72.

4 peers

Know your rights before responding to Mountain America Federal Credit Union: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.