What is the most common complaint against Genpact Limited?

The most common issue consumers report about Genpact Limited is "Communication tactics", specifically "Debt is not mine". This is based on 19 complaints filed with the CFPB.

Are complaints against Genpact Limited increasing or decreasing?

Complaints against Genpact Limited are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Genpact Limited's reputation grade?

Genpact Limited has a reputation grade of B (score: 66.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Genpact Limited respond to consumer complaints?

Genpact Limited has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Genpact Limited operate?

Genpact Limited has received CFPB complaints from consumers in 9 states, with the most complaints from California (9 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Genpact Limited - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade B.

Compiled by PlainCollector

Communication tactics

5
Cont'd attempts collect debt not owed

5
Attempts to collect debt not owed

4
Written notification about debt

3
False statements or representation

1
Improper contact or sharing of info

1

Data updated September 2026

CFPB complaint disposition

CCDB record genpact-limited Genpact Limited

Grade B · 19 CFPB filings · 89% timely · lead issue: Communication tactics · vol #1932 · compose #1652

VOL 19
GRADE B
12MO 0
STATES 9
TIMELY 89%
DISPUTE 0%
ISSUE Communication tactics
RANK #1,932
COMPOSE #1,652

Volume peers

Nearest volume peer: Account Liquidation Services Inc. (19 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Genpact Limited's 19 CFPB complaints sit next to Account Liquidation Services Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

47.4% of Genpact Limited's CFPB filings land in California

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state: California 47.4%; 9 of 19 filings · 9 states touched
Seasonal peak: 2025-10 9.5%; 8–15% band · 7 filings
Corpus ranks: #1,932 volume; #1,652 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Genpact Limited compare to its peers?

How does Genpact Limited compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Genpact Limited National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

89%

95%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-12 2026-03

Issue Detail Breakdown

Issue	Complaints
Communication tactics	5
Cont'd attempts collect debt not owed	5
Attempts to collect debt not owed	4
Written notification about debt	3
False statements or representation	1
Improper contact or sharing of info	1

Where do complaints against Genpact Limited come from?

Genpact Limited's own per-state count, not a national baseline.

California

9
Colorado

1
Florida

1
Georgia

1
Kentucky

1
New Mexico

1
Oklahoma

1
Pennsylvania

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Genpact Limited: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 19.

4 peers

Know your rights before responding to Genpact Limited: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.