What is the most common complaint against Franklin American Mortgage Co.?

The most common issue consumers report about Franklin American Mortgage Co. is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 2 complaints filed with the CFPB.

Are complaints against Franklin American Mortgage Co. increasing or decreasing?

Complaints against Franklin American Mortgage Co. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Franklin American Mortgage Co.'s reputation grade?

Franklin American Mortgage Co. has a reputation grade of A (score: 74.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Franklin American Mortgage Co. respond to consumer complaints?

Franklin American Mortgage Co. has a 100% timely response rate to CFPB complaints.

In how many states does Franklin American Mortgage Co. operate?

Franklin American Mortgage Co. has received CFPB complaints from consumers in 2 states, with the most complaints from Georgia (1 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Franklin American Mortgage Co. - Debt Collector Complaint Profile

CFPB complaint profile across 2 states, reputation grade A.

Compiled by PlainCollector

Attempts to collect debt not owed

1
Written notification about debt

1

Data updated September 2026

CFPB complaint disposition

CCDB record franklin-american-mortgage-co Franklin American Mortgage Co.

Grade A · 2 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #4082 · compose #929

VOL 2
GRADE A
12MO 0
STATES 2
TIMELY 100%
ISSUE Attempts to collect debt n…
RANK #4,082
COMPOSE #929

Volume peers

Nearest volume peer: 1 Auto Finance, Inc. (2 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Franklin American Mortgage Co.'s 2 CFPB complaints sit next to 1 Auto Finance, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

50.0% of Franklin American Mortgage Co.'s CFPB filings land in Georgia

High volume does not equal a clean composite: Franklin American Mortgage Co. is volume #4,082 but composite #929, while Georgia dominates the geography. Corpus placement method.

Dominant state: Georgia 50.0%; 1 of 2 filings · 2 states touched
Spike month: 2026-02 100.0%; 1 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #4,082 volume; #929 composite; Cleanest-composite ladder is 3,153 places better than volume

How does Franklin American Mortgage Co. compare to its peers?

How does FRANKLIN AMERICAN MORTGAGE CO. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

FRANKLIN AMERICAN MORT… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2026-02 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	1
Written notification about debt	1

Where do complaints against Franklin American Mortgage Co. come from?

Franklin American Mortgage Co.'s own per-state count, not a national baseline.

Georgia

1
Virginia

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Franklin American Mortgage Co.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 2.

4 peers

Know your rights before responding to Franklin American Mortgage Co.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.